Update the existing KB article & the existing template which contains the standard text.

[Srilatha Vadlam]

Update the existing KB article contains (below text) & the existing template which contains the standard text.

-->In all the Knowledge Article (End user facing article) we have the below sentence mentioned.
"Find news and relevant links about IT services and topics in your entry-gate for IT : IT Hub"

We want this to be replaced with the below sentence.
Find news and relevant links about digital platforms, services, and processes in our information portal - My Digital Workspace

https://siemensenergyag.sharepoint.com/sites/EnergyITHub - This link needs to be tagged to "My Digital Workspace".

We now have two tasks:

1) Update the existing KB articles which contains above text.
2) Update the Template as well which contains the text.

Note:

1) Need to make sure that no other KB article gets impacted due to this change.

This is reference to above image of kb article.
Thanks in advance.

[Srilatha Vadlam]

Hello,

we need check the template in which template this data present "Find news and relevant links about IT services and topics in your entry-gate for IT" and we need modify in the text in the template .how to find that template

[Dr Atul G- LNG]

Hi @Srilatha Vadlam 

When you speak about the KA template, are you referring to these

If yes then, go to 

https://INSTANCENAME.service-now.com/kb_article_template_definition_list.do?sysparm_query=&sysparm_first_row=1&sysparm_view=

and you will find all the questions from the template

[Srilatha Vadlam]

HI AG,

I have already checked the article template fields, if possible, can we  connect and discuss on this item through zoom or any other possible way.please

[Dr Atul G- LNG]

please Dm me on community.