Use OOB Interaction API to create/update/close interaction

[Feddy]

Hi Team , 

We have requirement to use OOB Interaction API to create/update/close interactions.

1. OOB create Interaction API doesn't allow me to create interaction with below details.


I believe number will be auto-populated but the created record doesn't have other values
My response body : 
{"channel":"chat",
"subtype":"",
"state":"",
"short_description":"Test Short description",
"opened for":"<sys_id or name>", 
"assignment_group":"<sys_id or name>",
"assigned_to":"<sys_id or name>",
"work_notes":"Test Worknotes"}

None of the values get populated using oob api. is this the expected behavior? if yes, what is the alternate approach import set API or scripted rest API's?

Your inputs are greatly appreciated.

Thanks, 
Fedrick

[palanikumar]

I see few issue with data

replace channel with type

asigned_to is misspelled. Use correct spelling (assigned_to)

Make sure your input has correct field names. To avoid spelling issues, use Builder to create JSON payload instead of using RAW tab

[Feddy]

sorry for the typo error. my test request body is 

{"short_description":"test","channel":"chat"}

the reason behind having channel is 




Are you checking OOB Interaction API's? coz I couldnt see those fields in the lists while building body , it is just open text for me

\

Thanks .

[palanikumar]

Hi,

I used Table API and selected Interaction as table name. Not sure about Interaction API. I dont see any documentation for Interaction API

Thank you,

Palani

[Feddy]

Thanks for your input.

https://developer.servicenow.com/print_page.do?release=paris&category=null&identifier=interaction-management-api&module=api

However this link has not much information

[CheeWaiWong]

Hi Freddy,

Did you manage to find a solution? I am facing the same issue.

many thanks!