Though there is a lot of potential, there's not a lot of muscle to the Knowledge Management module straight out of the box. What have you done to enhance knowledge management - workflows added, configuration options turned on, etc.Thanks!Stephanie Li...
I have looked at several portions of this WIKI for this answer and not found anything that specifically addresses my question. Usually that means that what I want is not possible, but I will ask anyway.When performing searches (Knowledge Searches in ...
I have custom requested for field (Column name: u_request_user) on our task forms and i have created another custom field for location (Column name: u_requested_for_location).On task forms, am trying to set the field to load, when a task is created. ...
About 2 years ago (before I took over the KB), my director made the decision to move off of the HTML Editor and convert the entire KB to Wiki. Given some big initiatives I want to implement in the next year, I'm starting to think that moving back t...
I have a need to adjust the value of a field after a user edits it.I wont go into the specifics as its not relevant.My problem is that as soon as I try to adjust the field,. I create an infinite loop.This should be such an easy problem to fix on a re...
We have been using ServiceNow for about a year and a half. We have request, incident and change. I'm wanting to revamp the service catalog (request) and update it to become more standard. When it was originally setup almost everything was set up with...
We are in the process of implementing ServiceNow and I was wondering what types of roles you have in your organization to maintain the applications. For example, I will play the admin role who will do all of the maintenance. There is a business a...
I'd like to set up a variable that the user can add more and more of as necessary. If the user needs to only list 2 affected names, then that is fine. But if they need to list 18, the I'd like them to be able to click a button and add another field. ...
I have a task where I put the date in the subject line. This request gets created every night a 9:30 pm EDT but for some reason the date that gets put into is not the date the request and tasks were created but the next days date. Why is it note ...
Hi, Is thir a way to relate one Knowledge Article to another? We have created a tab called "Related Knowledge Articles" which have the Edit and New buttons in the Related list. When I select the "New" from Article "X" it creates an Article "Y" and...
We're currently working on a servicenow project involving customization of a category and subcategory field on "kb_knowledge" table to store data instead of using the OOB category field(OOB category field is required not visible when select the speci...
Hi everyone,We have been having some issues with trying to filter our search results based on a custom field with a drop down that we call "Audience" which contains "Internal to Group" (we have another field called "Knowledge Group" which is essentia...
I am trying to restrict the Ui action button only to certain groupsgs.getUser().isMemberOf('group1'&&'group2') this doesn't work
Hi,I want to add a confirmation pop-up after clicking on the below Submit button in catalog item page. Please let me know how can I achieve it?Thanks,Vimal
Is there a way to get the current catalog item's category using catalog client script?. Thanks in advance.
