How to integrate TIBCO BW with ServiceNow
Hi ,Can anybody tell me how to create ticket in Service Now through TIBCO BW.
Forum Posts
Resolved! Users with the "knowledge" role unable to create new articles anymore
We noticed that our users who have the "knowledge" role are not able to create new articles anymore. This was not an issue in the past, everyone with that role had been able to create new articles. However, currently when they click on the New button...
Copy attachment from sys_attachment
Hello, I have a lot attachment on sys_attachment that I would copy on different KB Articles.I made an On after script on my Transform who import the articles. But it doesn't work.When I tried between two articles from kb_knowledge, it's works fine.Do...
Users name to display in Short Description
Hello,We have it set up so that a user can request a piece of hardware / software in ServiceNow Self-Service.When they request this hardware / software, it is sent to their manager for approval and a call will be logged on out side stating 'Hardware ...
Best way to create a Service Catalog in Service Now
Hi,I want to start building a Service Catalog in Service Now (Geneva). Not sure where to start.I know what a Service Catalog is I know what I want in the Service Catalog, I just need to know what will be the best way to build this into Service Now.We...
Resolved! Show and require variable in TASK, hide in catalog
When the customer is submitting their catalog request item, I don't want one of the variables to display, so in the onLoad script I do this: g_form.setDisplay('STT_Opera_opsTransitionLead', false); When the first task is created from the workflow...
Resolved! Adding custom fields to Contextual Search
I'm on Geneva and I'm using contextual search on the hr_case table and would like to add a custom field to the contextual search as an additional filter along with short_description. I have a matching custom field on the kb_knowledge table to search ...
Resolved! Add requested for to service catalog
My client is wanting to add the Requested For (requested_for) field to some catalog items. I know how to add the reference field to the user record and populate the default value with the current user. What I am having some trouble with is then getti...
Resolved! Empty values for macro in variable editor
Hi,I have created a UI macro, having an input field, which I am using in a variable in record producer.After submitting the item, and checking record created. The variable editor have empty values in those input fields.How should I bring the data ent...
Resolved! Can a variable in service catalog be of type 'URL', so that, if we paste any URL it must automatically become a URL and onclicking it should redirect to a particular page.???
I am trying add a variable in the service catalog, which is of type 'URL'
Replace approver in workflow
Hi,I want to change approver in workflow. There might be many workflows where I have to make changes.So please can anyone tell how to do this in efficient way.Thanks in advance.Nikhil Peshwe
Showing related RITMs in a related list on a RITM
I'd like to create a related list on a RITM that is similar to the Requested Item->Request list that is present on the Request records:How can I get this same list to show on a RITM so a technician working a RITM can see other related RITMs that are ...
Delete multiple records from a Table
Is there a direct function to clean up entire table from script. Something simillar to Truncate table in Oracle.also what is the difference between deleteRecord and deleteMultiple?? Which one is faster and efficient.-Amit
Resolved! Access request item variables through client script
function onChange(control, oldValue, newValue, isLoading) {if (isLoading) { return;}var Emp = new GlideRecord('sc_req_item');Emp.addQuery('sys_id', newValue);Emp.query();while(Emp.next()) { g_form.setValue('u_first_name', Emp.variables.u_first_na...
KB properties - Where is glide.knowman.show_unpublished used?
Hi Community,I have a customer who asked to display the "pending retirement" articles on the Knowledge Portal on Knowledge v3.I have looked into the system, trying to think like the KB development team1) I'm quite sure the Knowledge v3 is built using...
