Hello, I have two situations where converting USD to another currency is required. Have tried to use the out of box scheduled job ECB Exchange Rate Load but it does not finish correctly. By that I mean it does not update all the currencies. There is ...
Hi everyone, I hope someone can help this newbie administrator We're working on configuring our Service Catalog and I'm trying to customize an email notification. Am running into roadblock.We have configured our Service Catalog to allow users to inpu...
Hi,I create a business rule for a Rest call to get a json response.Now I am trying to parse it using JSONParser but it is not working for me.I am trying : var response = r.execute(); var responseBody = response.getBody(); //JSON responsevar parser = ...
Hello, We will be moving to Fuji in the next month or so and I fully intend to take advantage of the new multiple knowledge bases.One of the things I will want to do is migrate a large amount of knowledge articles from the existing knowledge base to ...
I'm trying to implement a loading pop up using both the GlideDialogWindow & the ShowLoadingDialog as below... showLoadingDialog(); var loadingDialog = new GlideDialogWindow("dialog_loading", true); loadingDialog.setTitle('Loading CIs please wai...
I've searched through the forum but haven't seen anything that was clear to me but is it possible to use a wizard for a service catalog item? We currently have a service catalog item called 'Unit Number Request' that the department would like to conv...
Has anyone succeeded in running scripts or putting dynamic content into a knowledge base article by some other means?
We are new to SN, and deciding the best way to enter CI Relationships between Business Services. We have a Primary Business Service, with additional Business Services that are a part of the original service. Can anyone suggest the best CI Relatio...
I have not used the VTB yet but was curious if it can be used for recurring tasks. For example, I manage a 3 shift Network Operation Center. Each shift has a checklist of tasks that they perform on a daily basis. Will the VTB be an ideal tool to...
I have a content block that contains a 100k jpg image that is in the image library. When I go to the dashboard that I have the content block added to, the image shows up for me, and when I impersonate itil or specific people, it shows up ok. BUT when...
Most catalog items have a governance group -- the group that defines the requirements, parameters, boundaries for that catalog item. This is different that the fulfillment or assignment group.Example: Remote Access requests -- Our IT Security g...
I just realized that tags don't get captured in update sets. This is extraordinarily bad (at least for us) since Catalog Items are developed with a huge focus on being found by keywords (which we're using tags to do).So as an experiment I exported ...
In our current ESS portal, we have a section for 'My Ticket' view, where users are able to view their incidents and Request tickets. Issue:The current view for a 'Request' ticket only displays the Request Number for a ticket, but does not display the...
We are just getting started with ServiceNow and want to have multiple kinds of incident forms for several different products. The products will need very different form fields and form layouts, and different tables.Should we just use UI policies to c...
My Knowledge Management team is looking for best practices on how to collect user feedback on articles. Currently, we use the "Was This Helpful" with a yes/no response. When the user selects no, a text box opens, asking for the user to submit a sugge...
