Is there a way to copy attachments from service catalog item to record producer? what happens is when a catalog request gets submitted with attachment it appears when you hit submit (when it generates change request for that catalog item record produ...
Hi All,Do we have any RTO or RPO attributes available in the CMDB?What is the format of these fields? What CI classes are these attributes on?Please provide your suggestion.Thanks in advance.
i have a requirement to create a catalog item.There is 1 variable named as Meeting room.User should be able to select multiple room.And each room chosen should create one request that should be assigned to related group.I have proceeded with variable...
I sat by a gentleman in a Knowledge Poker session at the conference and I wish now that I would have retrieved his business contact.He had a great KB renewal process set up in which, instead of a Valid To date, he had what must be a custom field that...
I am playing around with some ideas on how to manage knowledge base articles and would like to see your views on this.The idea that I would like to try is to have some articles visible for customers and some articles visible only for internal staff.T...
Does anyone know the difference in a task record's Related Links section between "Related knowledge" and "Attached knowledge"?As per attached screens, I can see that the Attached knowledge feature is for linking knowledge records to a task Record. ...
HelloAt the moment I have a dashboard to be displayed on a large screen which shows various totals e.g. incidents opened today, incidents resolved today.At the moment I am using the "Dial" gauge to show the information, however the dial itself is irr...
We recently noticed that when a user rejects a request using the UI Action of Reject it does not force them to enter comments. I'm trying to make it so comments are mandatory on reject even when using the UI button. I put the following code in th...
Hi All,We are using standard javascript(underlined) alert which gives the below pop up message when i click on certain application. Is there any way i can make this pop up message more fancier, it should look good and i want to insert my company's lo...
Hello experts,We are implementing the Contextual Search and it is working great. We have several different teams using the incident management but we are only starting knowledgebase with one team. If I turn on Contextual Search then everyone will see...
The form has way too much white space and just does not look right. How do we reduce the amount of white space between variables?
I am trying to add a new column to the shopping cart order screen. I created a new field, closely related to the Short Description field, that I want to be displayed on the Order Confirmation page.Below is the script I'm trying to use. When I comment...
We are decommissioning a table field but if I don't delete the column, is there any way to complete hide the column from list view, reporting, etc?
Greetings,I'm working with my team to develop Knowledge Base Articles. A team member brought up the idea of having "review" or "refresh" dates for our article. Is there a way to set some type of notification after an article had been posted for a yea...
Hi All,I have three choices B, C & L depending on which the user selects I like to show an info message for that choice and hide the others if the choice changes. currently only the choice L will display and if I rem out the hide fields the show fiel...
