Hi, We would like to give our ITIL User, access to create knowledge article in Service-Now, but not to be able to or approve them, etc. I ant only create and edit the knowledge article. Could anyone please advise if there is a simple solution, perhap...
We have just started using Knowledge and are looking for ways to organize all the documentation that is most beneficial to our end users. I was wondering what kind of Topics and Categories you use or how you have your's organized.Any and all tips wou...
Hello everyone,I am having a hard time figuring out how to make this script include work in the incident form. Basically, I was asked to 'filter' the CIs when the caller is a specific person (ex: a store). What I have done is the following:-Created a...
Hi All,First time poster, first time ServiceNow administrator. We are running;Build: Eureka Patch6 (Prod + Dev)Issue is affecting both instances.Going to System Definitions > Tables & Columns and selecting for example the 'incident [incident]' table ...
Hello Pals,Can anybody share the detailed meaning of each class and the attribute details? I am also looking for relationship types in CMDB with their meanings. I have searched wiki page but couldn't find any specific details.What I am looking is; Le...
I have created CI ID field as a unique filed in cmdb_ci TABLE to be used toall CI as unique identifier. It works well when new CI record is created, which a unique CI id: CIxxxxxxxxx will be generated. However, Wehave many CIs were already import...
Hi. We are in the mid stages of a service desk toolset review and I have a question about knowledge articles.Commonly work instructions created by the service desk consist of images and text. However it doesn't appear that you can embed images direct...
When in a Knowledge article (new or updating) for most of the users spell check does not work. It does work in Incidents, request, task. It does work for some of the users. Has anyone herd of this?
Hi,I'm trying to customize an email client template for kb_knowledge to send a clickable link with the Email navigation link from kb_home. I've tried ${URI} and ${URI_REF}, but these put in long, ugly URLs that aren't clickable. I've also added a URL...
Hi is there anyways I can add the attachment option to a field. In my Change form, I need a requirement to add attachment option with a fiels, say, "Impact assessment" field.I know, OOTB global option add attachment is there. all I need is to add the...
Hello, We're fairly new to ServiceNow and recently implemented Change Management. When we use the "Affected CI" related list, it includes a large number of CI's that will never have changes recorded against them. i.e. Switch Forward Rule, Switch...
Hi Folks,We've been using ServiceNow since Sept 2012 (we went live with Berlin). We currently don't use Knowledge Management in ServiceNow, so I'm just having a look at it in our development environment, trying a few things, and reading as much as I ...
Hi All,Greetings!I'm developing ServiceNow Custom Applications in Eureka. Just wanted to check if anyone can list the best practices to be followed while creating Custom Applications using CreateNow.Practically my understanding of CreateNow is develo...
Hi everyone! Recently, it was 'announced' that all IT requests for services will be entered and fulfilled through Service Now. Yay!! The fine print -- they want one form. Zoiks! Let me add a few numbers here... we have ... roughly 30 services ...
We are using the SLA plugin. I am trying to create an SLA which pulls the duration from the Catalog Item delivery_time field rather than the value specified on the SLA definition. Can anyone tell me how to do this? Can anyone tell me the purpose of t...
