User Criteria to show/hide KB Articles on Service Portal

[ayman_h]

Hi,

We are transitioning from the ESS Portal to the Service Portal and would like users to have access to both.

Is there a way to define a User Criteria or use any other solution to show a Knowledge Base or some selected KB Articles only on the Service Portal?

Thanks,
Ayman

[Udit Maheshwar2]

Did you get the solution for this ?? I have the same issue.

[dhananjay21]

Hi udit,

You can achieve it by creating a user criteria in "user_criteria" table and you can add this User Criteria in the "Can Read" or "Cannot Read" field on knowledge article record.

Hope this helps you ,please mark helpful if found helpful.