Hi Team, We have a requirement wherein we have to replicate a catalog item in the same name for the customer. The new catalog item would be a refined one and the old one would be set to inactive. Both the catalog items have exactly the same name. The...
Hello,I have created a date picker in widget that will take input date from user. The date picked by the user updates a field in Approval table. But it is updating wrong date, it is updating one previous date like if I enter 24 it updates 23 in that ...
Hi All, I want to restrict Caused by Change and Change Request field should not have same change number. can you please help me on this. Thanks.Arun Pratap
Please point me in the right direction, a client recently upgraded from Rome to Tokyo and the MID Server has failed. MID-Server Record says the following:Reported MID Server version 'rome-06-23-2021__patch10-hotfix2a-09-02-2022_09-28-2022_1908' is no...
In AI Search Analytics, we want to view analysis of search queries in the EC portal. ("/ esc" )What are the appropriate roles to assign to users?・The following roles are required to view AI Search Analytics:.*Specifying this role does not display the...
Hello,I am new in exploring ServiceNow's password reset application. Although my organization's passwords are synchronized via a 3rd party integration, there are some cases where passwords in ServiceNow for admin and service accounts are configured i...
Hello, I have an onBefore() BR and I need to create a clickable link in the work notes. I have a script, but it is not working. Not sure what I am doing wrong. This is what I have: (function executeRule(current, previous /*null when async*/ ) { ...
Similar to the concept of ServiceNow's capability to associate custom URLs to your instance, I want to mask my current instance's URL from a group of users and display a custom URL. Example: Current instance name: Instance: companyname.service-now....
HI All, 1. How to implement On premise AD with Servicenow using flow designer? (note: want to know what is on premise AD) 2.We Already implement the Microsoft Azure AD with serviceNow, for this how sync will achieved by using flow designer? (note: we...
How to tell if the recipient received the email sent from ServiceNow, as the flag is "sent". Scenarios could be the email address is incorrect, or the person left organisation and account is locked, how to identify if its actually delivered.
i, My use case is to limit knowledge records presented in Knowledge Search page -->Knowledge Result(widget) to only one knowledge base. I followed the posts listed below, both mention about adding new contextual search. 1. https://community.servicen...
If the short description contain infra keyword in the beginning then category should add a new choice “INFRA” and set it to the same.
I have created a Catalogue Item and selected Request method as Submit but when I check it on Portal it is coming up as Order now.What am I missing here?
Did you know? Did you know that you can go directly to a table form or list from the Application Navigator? Well of course you can, just type the module name into the navigator filter and it will show a filtered list in the Application Navigator. OK...
On our end-user portal, when users go into the knowledge base, they see categories that are empty (to them). In the KB we have some articles configured so they aren't visible to our users. For example we have a category of 'Azure' with three artic...
