Is there a way to set the "Assigned to" person to be the person on call when a request is submitted via catalog item? I've created a catalog item and an associated flow to set the correct assignment group, but whenever the sctask is created it does ...
I am building up our agent workspace for an eventual go-live and have run into a snag. In our "native" application, we have a UI Action that allows a user to create a problem record directly from an incident using a UI Action. This UI Action includ...
Hello, The knowledge article has been incorrectly connected into two categories. We would like to disconnect content from one of them. Would you share with me the instruction on how to do that? I couldn't find any solution in the product documentatio...
Hello everyone, In case you also run into issues with AWA which you can't understand, it may be due to the fact that some of the configurations done over time (either via Update Set or manually) were not propagated to the system as expected. In this ...
Hi all, I'm trying to connect to amazon S3 via the snow action "Download S3 Object To ServiceNow Record". Got the bucket, region, filename and the 2 access keys from the S3 guys. created a AWS Credentials record and a Connection & Credential AliasMy ...
Hello Community,Have a nice day! Use case: Generate and download a custom CSV file from multiple tables which do not have relationship between them. For e.g. Consider 3 tables: Incident(incident), CI Relationship(cmdb_rel_ci), and Catalog Item(sc_ca...
I have a MID server hosted on customer infrastructure that is trying to connect to an internal GitHub system, i.e. https://github.customer/When trying to connect the MID logs show: Caused by: sun.security.validator.ValidatorException: PKIX path build...
Hello,I recently deleted a dashboard tab in my dashboard and after deleting the tab, when i tried to restore it using the deleted record module, it says the tab is broken and I cannot add widget or reports.Do any of you know any proper steps on resto...
Can any one please help me with the query where I can display Latest 5 Change records.This is as per execution date. Like 2022 change details should be first and then 2021 details.But when using the below query the details are shuffled. https://compa...
We are on New Yorkand begin to plan for upgrade to Paris, in long term only want to upgrade once a year but with ServiceNow's new policy to only support N and N-1 release how can a customer upgrade only once a year(i.e. skip a release) and still be o...
Hi all, I am looking for a server-side API to validate Phone Numbers against E.164 format or convert the Phone Number to E.164 format. I know there is a field type "Phone Number (E.164)" doing the check and conversion automatically, but I would need ...
I am currently working on a flow in flow designer that performs an SSH Action step. The output of the step contains sensitive data with parts of the output set to variables and used further on in the flow. Is there any way to mask the output within f...
Hello, In flow designer, with Jira spoke when we select 'Create Issue', along with other fields we get 'Priority' field. This field is non-mandatory but appears on the screen and if I do not populate any value then a default value gets populated.I ne...
I am working on a service catalog. When I add both images and icons to my catalog items and migrate my update sets to another instance, I don't see the images and icons on the service catalog in the new instance. What could I be doing wrong? Thanks.
Hello experts, Do any of you have any idea on how to possibly display a calendar in a date interactive filter?As you could see in the interactive filter it only display the word today. Is it possible to add a calendar to that type filter where you co...
