Hi There,i've modified the workflow recently which closing workflow by itself. But old requested items still in execution stage.Is there a way to set workflow from executing to complete manually the old requested item which are in complete state.
Hi all, I have seen the question asked a while ago but never answered. So I thought let's give it a go again. I would like to hide the agent chat button (bottom right) on the Service Portal based on certain user aspects, like their location. Within...
Hello Community, I have noticed a strange behavior with the link of Agent Workspace if you add the link next to the History.While there is only one workspace available the link cannot be clicked by left mouse click. It doesnt do anything when clicked...
We're hoping to add and remove mandatory fields in a derived CMDB class without changing the parent. This is meant specifically for classes where Discovery doesn't work (ie, Data Centre racks, Power circuits).What's the best way to accomplish this?
Hello Community, We are in talks with the ServiceNow rep and he has given us two options to select an Orchestration License. Can anyone help me understanding the difference between two and pros and cons of each. Platform OrchestrationSecurity Orches...
Hi Experts, Submit button is not functioning when we use MRVS, any idea how to overcome this issue. In legacy submit functionality is working fine, but we observed issue at portal end. In console we found this "(g_form) [NOACTION] Could not find UI A...
Hi, Is there a keyboard shortcut to enter a TAB character in a string field, such as a record's description field?
I have created a flow designer with trigger condition as inbound email and I am looking up records in a custom table. I have added a few conditions for it. If multiple records are found matching the conditions, I want to return a particular record. I...
Hi, I am importing CMDB data from a third party source with IH-ETL (IntegrationHub ETL). I have created a REST (IntegrationHub) Data Source with JSON format. In the Data Source, I have enabled the 'Use Batch Import' and set the Batch Size to 2.000 re...
A new instance was setup not long ago. Let's call it instance B. Then another instance--call it instance A--was cloned down to instance B. One more note to add is ServiceNow did push down the multiSSOv2 update. It's likely not a factor but it's worth...
I created a Knowledge Publish workflow to include an additional approval for publishing KBs with certain categories. I updated the knowledge base to point to the new Knowledge Publish workflow. I can see the new workflow and updated knowledge base ...
I'm confused on what exactly is a module. From a system standpoint, modules are links categorized within application menus. However, ServiceNow sometimes calls ITSM and others a "module", but they are not literal modules within the platform. Clarific...
Hi, We have a variable on a catalog item. When the item is ordered, on the RITM, the varibale (lookup select box type) is read only. The support can't copy/paste the value in it. The other field of the form like the RiTM number are read only too bu...
Hello all, We are on Quebec currently and I have gone to the Subscription Management page and see that it shows how many ITSM Pro and other subscriptions we currently have purchased. However, under the "Allocation" part of the grid, it shows zero (0)...
I was looking for documentation on the use of 'Connection Strength' on the Relationship Form. The field still exists in San Diego, but in the CMDB documentation I cannot found anything about the field. Am I looking in the wrong place, or is it likel...
