remove this dropdown 'action on selected rows' dropdown from the content management portal
remove this dropdown entirely 'action on selected rows' dropdown from the content management portal but need this for itil role users
Forum Posts
Change from LDAP SSO to Azure Active Directory single sign-on (SSO)
Has anyone switched to using Azure Active Directory single sign-on (SSO) from a previous SSO integration? I would like to know if there are any potential issues that can come up. For example the Azure we are currently using for other systems is using...
Cannot see all users when adding users to a group
I'm a contractor dev for a client where there are multiple projects happening at once including custom scoped app creation, HRSD implementation, and a SailPoint integration that relates to user fields. Something happened in our dev instance a week ag...
What is the Consumer table?
We have CSM installed and it comes with a Consumers table. At first glance, it looks like it's the opposite of the Contacts table to hold user accounts for individuals not associated to an Account. When I looked at the table structure, Consumers does...
What does the role sn_doc.reader and sn_doc.writer and sn_templated_snip.template_snippet_reader roles do
Hi All, I wanted to know what does the below roles do in servicenow. And also If I have admin role then do we need the below roles to be added or not sn_doc.reader sn_doc.writer sn_templated_snip.template_snippet_reader Thanks,
Resolved! Is it possible to hide a completed playbook action?
Is it possible to hide an activity after completion in a Playbook? I know there are settings to hide inaccessible activities and those that are pending but for a playbook I have, I'm using a wait for condition activity as a barrier to proceed in the ...
Is there a way I can configure the list applications and modules on Service Operations workspace ? We use to configure this easily for agent workspace but unable to find the list components other than List page on the Sandiego instance
Is there a way I can configure the list applications and modules on Service Operations workspace ? We use to configure this easily for agent workspace but unable to find the list components other than List page on the Sandiego instance
Resolved! Active and Published Workflows are not appearing in "Call a Workflow" flow logic
Hi all, I`m creating a flow where the trigger is Service Catalog. Only a few workflows are appearing in the Flow Designer "Call a Workflow" flow logic. All workflows are active and published and are within the global application, on the sc_req_item t...
How to trigger "Query" business rule only for Agent Workspace
Hi, We are trying to restrict displaying retired KB articles by using "query" business rule but we want to trigger it only for searches within agent workspace. Can anyone please help us regarding it. Please suggest to me. Thanks, Pratik.
Info on instance restarts
Do instances restart with some regularity? If so, is there a way to see a listing of when instances of completed restarts? I'm spotting some logs and behavior sporadically, and my current theory is that a full system restart seems to clear out the is...
Resolved! ATF - Check availability of a custom UI component
Hi, I succeeded in building an ATF to be able to create a ticket and post a comment on the Service Portal as a end user. The problem is, I am trying to incorporate in my test a way to check if the comment box is available or not in the service porta...
Resolved! How many fields can an import set table accommodate
I have an excel sheet that I need to import and transform into Servicenow. It has more than 100 columns (field details). I'm aware that after creating the data source, all the column names in the excel will be created as fields on the import set tabl...
How to create variables associated with a Standard Change request using API
I am trying to use the SN API to work with and create standard changes that have a Variable Set associated with them that stores variables/info about the request. I have been able to locate the variables I need from the question_answer table, howeve...
Resolved! How do I get the URL for my Knowledge Base
Hello,We have multiple knowledge bases now that we are on FUJI. I would like to put the URL to a particular Knowledge base on one of our internal intranet sites. How do I get the URL for my knowledge bases?thank you,Stacy
Pass multiple user sys ids to Ask for approval
Hello guys, I have a requirement to send approvals to users dynamically. I have a list collector field which contains approvers, I want to pass these approvers to Ask for approval action and want to trigger all approvals at a time and any of the appr...