User session

[PAULO CESAR FIL]

Hello everyone. I'm editing the property glide.ui.session_timeout to 2 minutes for testing but my current session doesn't expire. Someone know why ?

[Gunjan Kiratkar]

Hi @PAULO CESAR FIL 

Can you clear cache of instance by typing cache.do in application navigator and then clear history/cache.

After that give a try.

[Gunjan Kiratkar · Accepted solution]

Also take care of below properties :

There is a Remember Me button on the /login.do or navpage.do page.

If this button is marked true for the current user, then they are not impacted by any of the system properties surrounding timeouts for user sessions. This is important for admins to understand.

System Property: glide.ui.auto_req.extend.session

There is another related property to also be aware of, that’s the Session Extension system property (glide.ui.auto_req.extend.session).

When glide.ui.auto_req.extend.session is marked true, ServiceNow will take the value that the user has set for their homepage refresh time, and automatically extends the users session by that amount. So it takes the system timeout value, and then adds that to their homepage refresh value. If no homepage refresh value exists here, then the normal system timeout values will be used. This only applies on a computer – and does not apply to either a mobile device or an iPad.

Guest sessions are also related here. As users that are not technically authenticated to a ServiceNow environment, can access ServiceNow pages. This is most commonly applied to the Knowledge Base, but can be seen in other areas where ServiceNow allows guest sessions.

System Property: glide.unauthorized.session_timeout

This system property controls the session timeout value (in minutes) for unathenticated users. 

If you don’t allow guest sessions in your instance, then you don’t have to worry about this property.

[Divya2411]

Hi,

I can't see this table glide.ui.auto_req.extend.session in my sys_properties.list.

Can you guide? and by change this  glide.unauthorized.session_timeout  it's not working for me in application scope.

kindly help me in that?