Users name to display in Short Description

johny0555
Kilo Contributor

‎06-07-2016 07:34 AM

Hello,

We have it set up so that a user can request a piece of hardware / software in ServiceNow Self-Service.

When they request this hardware / software, it is sent to their manager for approval and a call will be logged on out side stating 'Hardware Request for Joe Bloggs' in the short description. So it will display the users name.

Recently, I added some new hardware to the self service catalogue and it follows the same workflows as previous hardware requests, however the new hardware states 'Hardware Request for Undefined'

Does any body know how I can get it to display the users name like our previous hardware requests rather than it displaying 'undefined'?

Below is a screen shot of some stating the users name in the short description and some stating 'undefined'

Thank you.

find_real_file.png

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Abhinay Erra
Giga Sage

‎06-07-2016 07:38 AM

John,



Can you put the code here for short description.



Thanks,


Abhinay


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johny0555
Kilo Contributor
In response to Abhinay Erra

‎06-07-2016 07:45 AM

Hi, apologies, I'm still getting to grips with this platform as my colleague whom looked after it left the company. Leaving me to work my way around,



Where would I find the code for the short description?



Thank you


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Chuck Tomasi
Tera Patron
In response to johny0555

‎06-07-2016 07:47 AM

There are several places this may be. I would start by looking in System Definition> Business Rules. Use a filter similar to:



Script | contains | short_description AND


Table | is | Request (sc_request)



It may also be in System Definition> Client Scripts (similar filter)


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