I am trying to configure the Knowledge (out of the box one) so that any active user can read articles. The problem that I am experiencing is that while any active user can see the article, they are not able to view/access it. It always displays the message "Knowledge record not found". I tried assigning a user criteria, without it, at the article level and no matter which way I try other than the users than can contribute/manage nobody else can view the articles. Strangely enough, I am able to configure it in my dev instance without problems. Both Dev and Test environments are utilizing Jakarta. Thanks for the suggestions.
Script used for the user criteria
var user = new GlideRecord ('sys_user');
user.get(gs.getUserID());
if (user.active){
answer = true;
}
else {
answer = false;
}
@Michael Fry
sort of, from the desktop they can only see the list of articles but when they click on one to see it they receive the message "Knowledge record not found" For the Service Portal, Knowledge is currently the selected Knowledge base.
@Chuck Tomasi
There is a user criteria "Any User" which I assigned as part of trouble shooting. It did not take any effect. As far as the ACLs go, I am assuming you are referring to the kb_knowledge one. If so the one that is active requires ITIL role, which I'd assume that could be causing it (if its that).
