Using Insert and Stay on a Retired KB article

[daveraleigh]

Hi -

SNow states that:
To reuse a retired article, create a new article with the same content, which is published once approved.

A colleague suggested using "Insert and Stay" to easily recreate the content

Are there any drawbacks/ramifications to doing this? (Other than a new KB # which is the same thing that would happen when creating a brand new KB article)

Thanks
Dave

[Lokenath Chakra]

Hi Dave,

With New York, we have released a "Republish" option for retired and expired articles.

https://docs.servicenow.com/bundle/newyork-servicenow-platform/page/product/knowledge-management/tas...

Regards,

Lokenath Chakraborty, PM, Knowledge Management