Using multiple Custom URLs in one instance with different certificates

David-Ramirez
Tera Contributor

‎07-07-2019 10:19 PM

I am using two Custom URLs in an instance, this looks similarly to this:

  • acme.service-now.com/portal1   is being mapped to Custom URL    portal1.acmeA.com
  • acme.service-now.com/portal2   is being mapped to Custom URL    portal2.acmeB.com

This works OK, however, when we look at the Details in the Certificate automatically generated by ServiceNow in Let's Encrypt, both Custom URLs are using the same certificate which lists all Custom URLs not just the one you are looking at.

This is what the certificate details looks like when I login to portal1.acmeA.comfind_real_file.png

This is not optimal for anyone looking at the certificate details.  Is there any way of  overriding this behaviour and installing custom certificates for each custom URL? It seems this has to be done in serviceNow and not in the external domains which are only using a CNAME to redirect to the ServiceNow instance.

Thanks,

David

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DirkRedeker
Mega Sage

‎07-07-2019 10:44 PM

Hi

 

How did you create the certificate?

Did you create it using the domain "acme.service-now.com"?

Or did you create separate certificates for "portal1.acmeA.com" and "portal2.acmeB.com"?

 Or did you create separate certificates for "acmeA.com" and "acmeB.com"?

 

Did you upload one ore several certificates?

BR

Dirk

 

 

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David-Ramirez
Tera Contributor
In response to DirkRedeker

‎07-07-2019 11:21 PM

Hi Dirk,

I just created the Custom URL records and the certificate (only one) was created automatically by ServiceNow. I spent some time trying to create my custom certificates but I did not find a way to actually upload/install them.

Thanks,

David

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