View count for Knowledge articles

Gowtham29 · ‎11-19-2019

Hi Everyone,

I have knowledge article and it has 98 views in the portal view and same views from the IT view also, but when i pull report for that article on the table kb_use, view count shows as some 200+ views.

Can anyone, let me know, how this view count will work and how to make all these view count same. Please help me. Thank you in advance

Portal View:-

IT View:-

Views from kb_use table:

Alberto Consonn · ‎11-19-2019

Hi,

I encountered the same issue but I eventually figured out that the view count (which I understand is what you are referring to as sys_view_count) in the kb_knowledge table displays view count for the past 3 months.

Whereas the view count in the kb_use table displays the view count from all time, hence the discrepancy between the two.

If you want to have the same data, just set the system property glide.knowman.view_age.days to 0.

If I have answered your question, please mark my response as correct and/or helpful.

Thank you

Cheers
Alberto

View solution in original post

VigneshMC · ‎11-19-2019

"glide.knowman.view_age.days" property controls number of days to consider when calculating view count.

he view_count field in the knowledge record will be updated periodically to reflect the view count based on this property.

Enter 0 to have ServiceNow consider all views, regardless of date.