Types of users in Servicenow and their duty
I would like to know the types of users in servicenow and their duties in detail.
Forum Posts
Restrict Global for MultiRow VariableSet
What is the impact of deactivating the business rule: "Restrict Global for MultiRow VariableSet". We have variable sets that we couldn't set to global because of this business rule. I can't find an explanation from the product documentation except t...
Resolved! Is it possible to create a workspace from scratch?
Hello, I tried to find a way to create a workspace from scratch, but except with App Engine, I couldn't find.Is there another way?Is it possible with UI Builder? (Have you got a link to do so?) Many thanks!
Resolved! How do I display filter items for a report?
I have created a report and am trying to display it on the portal.We would like to allow users to modify the filter criteria on the portal for the reports displayed on the portal. Is it possible to display a text box or pull-down for entering filter ...
Resolved! Rest API receiving data but not sending success back
Hi All, I provided rest api explorer url and third party is sending data to middleware and middleware sending the data to servicenow. I am receiving the data in ServiceNow but middleware is not receiving any success from my side. It is shaowing waiti...
Resolved! UI Action not visible in context menu despite "Form context menu" being selected
I am unable to add a new UI action to the context menu of an Incident. I have done this successfully many times before, but now it isn't working. I have the check box selected and I also have the form link selected. It shows up as a form link, so I k...
Where should I store an authentication token for a custom integration?
Context: I am building a custom spoke to integrate my company’s ServiceNow instance with an external private API. Problem: After using stored credentials to retrieve an authentication token, I need to store this token to be sent with all REST action...
Resolved! Edit button on related list not displaying
Hello, I have create a M2M table between 2 Scoped Apps. The M2M table creation automatically creates 2 related lists. As an Admin, I have no issue using the "Edit" button. When I impersonate a user, they are unable to see the "Edit" button. I was try...
Resolved! Next Experience - Set "Show help tips on forms" for all users
With the Next Experience there is a user preference setting that I'd like to have by default for all users turned on. Is there a way to set "Show help tips on forms" by default to "on" for all users? https://docs.servicenow.com/en-US/bundle/sandiego-...
Managing training enrollment for employees as a Learning Credit Manager/Training Admin
I am a Learning Credit Manager / Training Admin for my organization.We have enrolled few members to receive learning credits for service-now courses, how can I ensure that the course they enroll comes for my approval as a training admins. Currently, ...
Resolved! Where is the Coalesce option on a Transform map?
Hello, I'm at a bit of a loss. There is supposed to be an option to choose if certain fields should be coalesced on a data import, however I don't see the option on the Transform Map or Mapping Assist forms. I want to coalesce on Category Descripti...
Unable to create reconciliation rule for CMDB fundamentals: Configure the CMDB (Quebec) Task 09: Configure Reconciliation Rule
Problem Description: Being part of the Cloud Dimensions CMDB implementation team, using CI Class Manager, you are tasked to update the Windows Server class with a reconciliation rule that achieves the following: - Windows Server record in CMDB with ...
Resolved! Template not showing up on new knowledge base articles
We have edited the default "New Article" template that is applied to new articles in the knowledge base. This template is applied correctly when a user navigates to Knowledge -> Create New. However, when a user navigates to Self Service -> Knowle...
How to change the display value in the child table extended from base cmdb_ci table
We are trying to make the host name as the Display value in a table called "cmdb_ci_db_postgresql_instance" table which is extended from cmdb_ci table where Name of the CI is the display Value at present. We tried to change the display value in th...
Resolved! Remove special characters from phone number .
Hi @Ankur Bawiskar I have requirement to remove special characters from Phone number . I have attached link below . Link - https://carear.app/#/s/dl.htm?serviceNow=true&id=WO0010026&name=Virendra%20Dwivedi&table_name=wm_order&table_sys_id=671e9e3c4...
