Hello, I have custom application and trying to add a new reference field to sys_choice table, but this table is not available. I spent some time to investigate this issue and found unexpected condition. I opened the dictionary of Reference field An...
Hello, I have a prompt on service portal that when approver clicks on reject widget, it show to enter mandatory comment in single line text. I want is multiple line text. How can I achieve this? Server script of widget is: if (input) { // update pag...
Hello, I have a portal widget, and in my portal widget, I have a dropdown field that needs to dynamically display choices from a field in ServiceNow. How can I do this? For Example: On the Incident form, I would like to display the choices in the st...
I already have a Approve and reject widget on service portal like this Now I only want to make rejection comment mandatory if approver rejects the request with the pop up if they don't fill in the rejection comment. Kindly guide me as I am new to se...
A user deleted a project and consequently all of its child project tasks. I undeleted the project record but it did not bring back the project tasks. Is there a way to get those tasks back?
Hi ,How can we change the knowledge article template? Thanksjanani
Images are not visible in any of the Knowledge articles created by ServiceNow. PS - I had seen this issue earlier for some of the knowledge articles where only after login it used to show the images, but now that is not the case any more. Sample arti...
Hello, I have a quick question. I created a List UI Action. This UI Action uses glideajax and a script include to grab the selected records from incident table and update a record on a different table. My question is, I want to also make this UI acti...
Hello Team, How to trigger ad-hoc approvals in flow designer for a RITM? How to validate the approval status in the flow designer? I want to make sure all the approvals are approved including the manually added approvers and the group approvals trigg...
In London patch 6, we're experiencing an issue where our Order Guide widget (the out-of box widget-sc-order-guide-v2), will on occasion NOT cascade variables from the Describe Needs tab to Choose Options. The Order Guide and catalog items are set up...
In workflow, I have many times leveraged a wait for condition script to ensure that all manually created catalog tasks associated with a ritm are completed before completing the workflow. I want to build this same thing flow designer. Any advice on h...
Hi all, We are using email client templates all with the format Font=Source Sans Pro, Font size = 12. However, when we use the reply/ reply all/ forward buttons in an Email received/ sent in the instance, the text generated by the called email script...
for knowledge articles, in the XML one does not find "sys ID" mentioned but rather the field "article ID" can anyone elaborate around this construct as it differs from other record types where usually Sys ID is found on the xml as well as when expor...
I am unable to reset my SNOW instance password. Every time I get this error: Change Password Error Error updating password Reset request numberPRQ0001005 Please help
As an enterprise organization you have to assign every kind of ownership and responsibility to a group of people instead of to a single person. At least a "Managed by group" is available for configuration items and assets although there is no synchro...