Ui builder - local data resource Return value issue
Unable to return value in the returns field of local data resource configuration im trying to return short_description,text(knowledge table) But those values are not shown in the output
Forum Posts
Impact of overallocated ITIL License / Subscription
Hi,I would like to understand, what's the potential negative impact in our operation if we have overallocated the ITIL license / subscription?Will it deny other users from using the system?Regards,
Resolved! Question regarding inbound integration authentication
Hi Community, I have a requirement of creating Scripted REST API for a third party webhooks to consume. The webhooks request header contains a special signature (HMACSHA 256) and used to authenticate ServiceNow. Since OOB snow does not support Signe...
Resolved! How can we monitor MID servers with a scheduled job?
We had setup notifications in our system to let us know when the MID server status is down or up. The problem with this is that we're seeing the MID server go down and come back up within the same second in almost every case. ex. 10:42:13 the server ...
Facing issues in Converting JSON datetime field into ServiceNow format
Hello Geeks, I am calling in a API and receiving a response and I am trying to push the values into an import set using a transform map. Below are the fields that I am receiving and trying to convert them into ServiceNow datetime format. (dd-MM-yyyy...
Resolved! How to clear the existing field values before the transform map update the values
Hello Geeks, Using a transform map, I need to update a list field with multiple values and with the help of below source field transform script, I am able to append the values as shown in below screenshot. Field map script : answer = target.u_backup_...
Resolved! How to add new approvals to knowledge article?
I am trying to be able to set up approvers so that a user can manually select a new individual approver based on their needs. The approver may be different for each article. After the first approver is selected and they approve, it will go to second ...
Resolved! If condition script on workflow
Hello, I want to use if condition based on value populated in var_employee_company_name. If the value contains any of the below word it should skip further task which I can skip based on Yes/NO output of if check I need help to write the script i.e. ...
Resolved! Location reference Variable not searching properly
Hello, I have a Location variable referencing to the cmn_location table. I have selected the following location, but if I just use the keyword it is not picking up the location. Example: I have selected 10369 Democracy Lane, some users may not know...
Resolved! isMemberOf not working in Workflow
Hello, I want to check if the RITM opened by field user is a part of "HR Intergration Group" or not. I am using this if script in workflow, but it is showing error . answer = ifScript(); function ifScript() {var name = current.opened_by; var grp = "...
Resolved! Not Extending task table for record producer
Hi, I have created one custom table which is not extended from any table. I created a record producer for the table and then added it to our company portal .After that when I fill the details in the form and submit it is showing "404" error . However...
Change tab title (Loading...) in Workspace - Page with iFrame component
Hi all, basically what I want to understand is how to change the Tab title of the Agent Workspace Tab. Currently when the custom page opens with an iFrame component directing to the Service Portal the Tab title of the Agent Workspace tab is (Loading....
Resolved! Make Multiple group of checkboxes mandatory from 1 label
Hi, I would like to make multiple groups of checkboxes mandatory but only 1 time. I explained : First an image : I need to have multiple checkboxes mandatory, but some will be seperate with labels. Exemple : if i check Checkbox1 on Label 3, Labe...
Resolved! Script to check missing records on different table
Hello, We have 2 tables: Orders and Order Lines. The data gets populated on both via Transform and they are not linked whatsoever. I need a script to find all Orders that have no Order Lines My background script looks like the following: var arr = []...
Resolved! Tabbed - Variables in Service-Now
Is there a way to group variables into tabs in Service-Now similar to Azure resource / subscription requests (such as below)? The catalog item have 4 tabs with variables in each tab, this is very intuitive if we can do this.
