View Knowledge Articles from Inc/Prob etc. modules
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‎08-09-2011 02:45 AM
Hi All
We have a link to Knowledge Articles in the various modules in Service Now, however when the link is clicked it takes you directly to kb_knowledge table. What they actually want though is to go directly to the Article in kb_view, this is so they can report on the number of times the knowledge articles have been viewed, through Incidents, Probs etc.
I have disabled the hover icon, so that they can no longer hover or even click to the knowledge table and have added a new UI action that will redirect to the View Article, which works fine. However I would like probably a UI Macro next to the kb field to open up in a new window. They cannot edit anything, so its purely for viewing.
Has anyone done something similar.
Many Thanks
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Knowledge Management
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‎08-10-2011 08:14 AM
You will need to add an extra condition, something like
if (!gs.getUser().hasRole('knowledge_admin')) {
Only knowledge admin can edit articles.
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‎08-10-2011 08:39 AM
no we alow every user to edit articles irrespective of roles....then this updated article goes to kb_sub table where knowledge can approve,reject,delete article.
