Walk-up OOB notifications are not working for interaction created from appointment
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‎10-12-2023 10:42 PM
Why OOB walk-up notifications are not working for interaction created from walk-up appointment?
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Interaction Management
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‎10-12-2023 10:59 PM
There are multiple notifications associated with walkup which particular are you referring to.
The interaction created through appointment are in hold state till the appointment time or 15 mins prior to appointment time, the notification you are referring to could be the one which is triggered on assignment or state in progress.
Please mark the answer correct/helpful accordingly.
Raghav
MVP 2023
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‎10-12-2023 11:09 PM - edited ‎10-12-2023 11:11 PM
@RaghavSh Few walk-up notifications (walk-up abandoned, walk-up closed, walk-up threshold) works fine only when interaction is created from joining the queue option not when interaction created from the walk-up appointment record.
*I waited till the appointment time when the walk-up appointment interaction state changed from On hold to new and agent accepted it from Service operation workspace(advanced work assignment) but notification mentioned above are not triggering even condition matched.
*If agent close the interaction it should trigger walk-up closed notification.
