What are the ways to Create CMDB data?

[Rohini19]

 What are the ways to Create CMDB data?

1. Import Set
2. Discovery
3. Manual
4. Help the Help Desk

[Maik Skoddow · Accepted solution]

Hi @Rohini ,

all answers are correct.

For 1-3 please see https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/configuration-management/c...

For 4 please see https://docs.servicenow.com/bundle/paris-servicenow-platform/page/product/configuration-management/c...

Kind regards
Maik

If my answer replied your question please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

[Maik Skoddow]

Hi @Rohini ,

Did my reply answer your question?

If so, please mark appropriate response as correct so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing!

Kind regards
Maik

[Damhoej]

In my opinion you should create and update the CMDB through the ITSM processes (change, incident, request etc.), and use imported data (discovery, scheduled imports) as a validation (and catching the changes not done through processes).
In that way you will have a near real time CMDB that are proactively updated and validated.

You can then create flows that monitor changes in the CMDB not caused by the processes and react to those changes (example: a server suddenly appears with more storage with no related change, you can create an incident to find out what went wrong). It is helpful if you are billing customers for storage on servers (they would like to know what caused their invoice to raise).