What ATF step to set variable values for 'Business Justification' free text field after 'Order a Catalog Item'?

Sean41
Kilo Contributor

‎03-02-2022 11:24 PM

Hey all,

I am encountering an issue when attempting to create an ATF test for the creation of a Catalog Item being initiated from our Service Portal.

The process is to open the form via our Service Portal, complete the form, then order it.

After clicking the 'Order Now' button a pop-up appears titled 'Order Confirmation' and has a mandatory free text field titled 'Business Justification'. After entering any text into the business justification free text field, the next action is to click the 'Checkout' button which will close the pop-up and display the Request Summary.

Is anyone aware of any ootb test step to perform this action of entering the text into the business justification free text field and progressing the process via the 'Checkout' button?

Attached a few screenshots for reference.

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8 REPLIES 8

Sean41
Kilo Contributor
In response to Brian Lancaster

‎03-03-2022 05:08 PM

Ahh ok, apologies mate. Thanks again for your replies. Much appreciated. I believe it's the mandatory 'Business Justification' requirement that must be tripping up the workflow as your workflow might not enforce that as mandatory and as such allows the 'Order Now' step to complete successfully? Maybe not... not sure 😞


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Brian Lancaster
Tera Sage
In response to Sean41

‎03-03-2022 06:46 PM

I'm kind of curious why it was put here instead of just making it a variable set variable that could be put on all items. Check to see if there is a check box on the order test step to bypass security. Not sure if that will work in this case.

Brian Lancaster
Tera Sage
In response to Sean41

‎03-05-2022 10:31 PM

Just had another thought on this. You could copy the step configuration and create your own where you also fill in the justification field.

Sean41
Kilo Contributor
In response to Brian Lancaster

‎03-13-2022 05:21 PM

Hi Brian,

Apologies for the delay in replying mate. Was off work last week.

 

I have spoken to one of our in-house SNOW devs and he advised that the 'Business Justification' field is actually a custom developed field. He did not know why it was developed this way but had assured me that this cannot be included in the ootb SNOW ATF scripting.

So, I guess that answers that then.

 

Again, thank you so much mate for your replies and suggestions. You rock!

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