What can I use to brand all emails / notifications ?

Merle · ‎06-17-2021

Hi everyone,

I create an email design for my company and we wanna use it for all of our emails.

Is there a way to have the design template somewhere and call it for different notifications?

Right now if I use a template in a Notification and I add content inside the Notification (and not inside the template) the email doesn't take into account the template.

If I put the design in a layout, call this layout in a template and call the template inside a Notification... the email is blank.

If I use the design inside a template with content and call it from a Notification.. then it work.. but for several types of notification, the maintenance is complicated...

If anyone knows a workaround, thanks for your help.

Stay safe

Best Regards

Juliette

Allen Andreas · ‎06-17-2021

Hi,

Just wanted to check if you had followed something like this: https://community.servicenow.com/community?id=community_article&sys_id=ee59fa31db2d13044e1df4621f961...

So specifically steps like this:

Create an Email Layout and put ${notification:body} on the part of the layout where you want your email content to appear. (see my detailed guide below)
Create an Email Template and fill out the Email Layout field (setup the table to same table for the email notification)
On the Email Notification, select the Email Template we setup above

Where you can place the notification:body within a set area so if there's content there, it gets brought in to your layout.

Please mark reply as Helpful/Correct, if applicable. Thanks!

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Juliette · ‎06-21-2021

I guess the ${notification:body} was my missing part..

Thank you again!!!!

Swapnil Soni1 · ‎06-18-2021

Hello Merle,

Check this thread that might help you

https://community.servicenow.com/community?id=community_question&sys_id=46e303e5dbd8dbc01dcaf3231f96...

Let me know if this works!!