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view a kb article in pop up mode

Is anyone aware of any easy way to mimic the popup view of a KB article like the screenshot shown below.   This screenshot was taken after I clicked on a KB link on a Contextual search result.   I would really like to use this feature on Catalog Requ...

find_real_file.png

Resolved! how to import published knowledge articles

I am trying to import knowledge articles from excel sheet which are in published state. When I import through transform map or direct import method, the articles are imported in to "Draft" state. Any different approach or idea in order to import publ...

Get Specific Day of the Week

I have table with a date field.     Sometimes that date could fall on a Tuesday, Wednesday, Thursday, Friday, etc.I want to find the Monday of the week that date falls in.     Is there a specfic function to find a specific day of a certain week? I kn...

Sabrina10 by Kilo Guru
  • 5071 Views
  • 1 replies
  • 0 helpfuls

Resolved! Copy attachments from request item to change

I am fairly new to Service Now so please have patience with me.   I have created a Service Catalog Request for a firewall request that once you click Order Now button creates a Request Item.   Currently all the variables and attachments copy over fro...

tkh by Kilo Expert
  • 1846 Views
  • 4 replies
  • 2 helpfuls

Determine MID server through script

Hello,  Normally the MID servers will be determined by IP Ranges and Capibilities. (IP ranges are to static we want to determine it dynamically)We want to dynamically determine the MID server based on a TAG and based on that TAG we want to start a sc...

Asynchronous GlideAjax in onSubmit not working

Hi,I have a single line variable in sp which i need to validate whether this value exists in the table record. if it exists, it will prevent the form from submmiting and shows the error message below the variable. I am using the following in catalog ...

wayneryeo by Kilo Contributor
  • 5285 Views
  • 14 replies
  • 3 helpfuls

Clean up ACL on cmdb_ci

Hi, I'm   in the middle of going through all ACL for our Configuration Items. Here's what I'm looking for:A role that have read access to all the tables that extend [cmdb_ci]. Here I'm thinking of using the itil role but exclude the delete/write/crea...

find_real_file.png find_real_file.png find_real_file.png

Get Value from field in service portal

Hello everyone, In the service portal, I am trying to get the value of one field in my widget, to use this value for redirectionSo I have tried in my controller $scope.page.g_form.getValue('u_otp'); , I have field name u_otp in my form but this doesn...

Resolved! Okta integration confusion about Plugin vs Store

Hi ThereFirst I have to tell, that I'm a beginner with Okta. Until now, I already setup some instances using user provisioning by MID-Server from AD and authenthication with ADFS.Now I have to setup an instance with user provisioning and SSO by using...

Fabian10 by Tera Guru
  • 2871 Views
  • 6 replies
  • 1 helpfuls

Resolved! Continually refreshing password reset page

I'm having an interesting new phenomenon.   Two new users have been set up manually with "password must be reset" property as true.When they log in, they redirect to the Password Reset page (login_cpw.do), but it starts refreshing once or twice per s...

Uncle Rob by Kilo Patron
  • 1943 Views
  • 3 replies
  • 2 helpfuls