Hi, I've an issue with Request states and stages for a customer I'm supporting. When raising a request using a workflow-driven catalog item, the RITM states and stages change as you would expect, however the REQ states and states remain at their init...
Hi all,we've discovered an issue with an order guide, where if the user clicks the back button in the guide (see screen shot) to navigate back to the "Describe needs" page, and then navigates again forward "Choose Options">"Checkout"...it breaks the ...
We are in the process of implementing our ServiceNow Deployment, and I have the task of mapping our current CMDB into ServiceNow's CMDB. We have a particular scenario around managing business applications that I'm not sure how to handle. I would like...
I have an external database PostgreSQL and I need to fetch the data (select query, say) and display them in Service Portal.I have the widget created with sample html, but not sure ServiceNow supports external DB queries in Server Script. Any leads or...
We use persistent sessions for our SOAP integration. However, ServiceNow uses session synchronization so it is not possible to perform multiple SOAP requests for one session in parallel. These requests are being queued at the integration semaphores l...
I'm trying to create a Template to be applied to the Knowledge Article form in Istanbul. All is fine until I try to set the Knowledge Base and the Category in the same template - when applied I get a message saying that Category cannot be set.I reali...
Hi Community!I've got a date field in an order guide that I want to add a field message to if the value of this field is less than 7 business days in the future. I've got a catalog client script and a script include for this. Problem is that (see...
I need the functionality shown in the following image, i.e., I would like to switch between the Service Portal and UI16 (Native UI) via the navigator (I believe "navigator" is the name for this page component.). nathanfirth @btilton ctomasi
I am an admin with elevated roles on this instance but when I go to any table in list view, when I right-click the table header I don't see the menu to import an XML record.I looked at the UI context record for Import XML and it is OOB. Is there a pr...
I have a workflow that calls a few child workflows for approvals. In the approval workflow, I have added a condition to follow a "cancelled" output, but my workflow is not following it. (I had previously had an if statement for counts.total == counts...
Looking for some assistance with a Script that doesn't appear to be working. What we are trying to do is display the current value of a select box variable in the short description of a task that is generated from a request as well as display the n...
hi all,seeing several threads on this topic, but wondering what the right solution would be.I've got a variable on a catalog item that is only shown on a specific task. Want the variable to be mandatory if the user selects "Closed Complete" for the...
We are facing a requirement that every time a user replies to a ServiceNow Notification sent out of a task, the reply should be targeted to the task so that it is visible in the activity formatter. This should happen to all task types: Problems, Inci...
I have a field on a form that is encrypted. In order to see it the user needs to set their Encryption Context with the picker. The customer needs to be able to have notifications sent to the email address that is stored in that field: in the "Who...
what is the difference between com.glide and com.snc?
