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Resolved! Why, when discovering a Virtual machine instance, does discovery create a "Computer" record and a "Windows Server" record as well as the "Virtual Machine Instance"?

When discovering VMware using ServiceNow Discovery, I get several records created for a single device.  Sometimes it can be a Computer, Windows Server and a VMware Virtual Instance or other times it's just the Windows Server and VMware Virtual Instan...

lharrison by Giga Contributor
  • 9923 Views
  • 19 replies
  • 3 helpfuls

Resolved! What is the use of Search group?

What is the use of Search Group.   In my developer instance these are the below search groups present by default. I disabled the Search group named "task" which covers all the Task related tables.After this i tried to search a specific Incident and i...

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Resolved! Can't set a variable in an outbound REST message

I'm working on an integration with xlRelease and I have an outbound REST message which works with a static text string for the content.I places a variable in the content string so that it can be substituted before the message is sent. I placed the te...

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HugoFirst by Kilo Sage
  • 1513 Views
  • 2 replies
  • 1 helpfuls

Set of import set rows getting skipped

HI all,We are running through a strange issue post Jakarta upgrade with a range of import set rows in one of our transforms(between 4000 and 6700) getting skipped.We are transforming CMDB computers through Eracent database and coalesces on sys_id.The...

raves12 by Kilo Sage
  • 2181 Views
  • 4 replies
  • 0 helpfuls

Inbound emails are truncated

Hi,I send a email to a Servicenow instance. The body is copied to the description field, as expected, but it is truncated!The email contains some inline images, but even with them the whole mail size is still <500KB.It checked the "com.glide.email.ma...

peternemeth by ServiceNow Employee
  • 1334 Views
  • 1 replies
  • 1 helpfuls