What is "Diagram Builder" and why is it visible to all users in San Diego?

klaytonz · ‎02-08-2022

I just updated my Test instance to San Diego and have found a few new navigator items that are visible to all users including those with no roles etc. One item is called "Diagram Builder" and the other is "Usage Tracking Consent". I can not find any reference to these in the SN docs. I know it seems to be standard that Service Now forgets to add roles to new items to the application menu with every release so an admin has to hide them, but now a complete mystery? Is this a contest? 🙂
Thanks for any information on what these are and what is the intent that these are visible to the general public on our system.

oh, I note "San Diego" is not an option on versions for the forum selection.

klaytonz · ‎03-29-2022

Looks like I will be hiding these from the menu for now. Per SN support these are new and accessible by design. They did open a problem to review why they are added without roles etc as below:

SOLUTION PROPOSED:
Both "Diagram Builder" and "Flow Diagramming" are introduced in "San Diego". "Diagram Builder" is an internal application which gets installed when "Flow Diagramming" gets installed since it is one of its dependency. Following docs help us to understand the use of flow diagramming :
https://docs.servicenow.com/bundle/sandiego-servicenow-platform/page/administer/flow-designer/concep...

Right now the "Diagram Builder" module is accessible for all the users but the components under the module are read-only as this is internal application. This is the expected behavior as OOB. I have created a PRB(PRB1566166) for review from dev to check the visibility of "Diagram Builder" module by all the users.

View solution in original post

OlaN · ‎02-08-2022

Hi,

I'm guessing that the Diagram builder is related to the new Diagrammer view of Flow designer

The other one is unknown to me too.. 🙂

Inactive_Use469 · ‎03-23-2022

Concur, we need answers for this one because just adding applications/modules for all to see prompts a lot of questions from users.

All seem new with the San Diego Release:

Content Taxonomy

Diagram Builder

Documents

Usage Tracking Content

Targetted Communications

klaytonz · ‎03-24-2022

I opened a case for hopefully an "official" answer.

Inactive_Use469 · ‎03-28-2022

Addendum: Maybe only the ones marked 'New' below are new with San Diego:

Content Taxonomy
Diagram Builder - New
Documents
Usage Tracking Consent - New
Skills
Targeted Communications

We are also attempting to determine the purpose of these modules. Link to the .Docs site would help.

In other words, these are available to 'snc_internal' and I wouldn't see removing that role or inactivating them but at the same time, if they are going to be available to users OOB by default, we need to know their purpose for support reasons.