We are just getting started with ServiceNow and want to have multiple kinds of incident forms for several different products. The products will need very different form fields and form layouts, and different tables.
Should we just use UI policies to change what fields are shown based on a selected category? Would it be best to create separate applications for each product and create something like an incident form in each application? Is there a way to apply separate "views" to the incident form based on what product the ticket is being submitted for?
