what is the difference between knowledge manager and knowledge owner in knowledge base

servicenow begi
Tera Contributor

‎07-08-2016 04:20 AM

what is the difference between knowledge manager and knowledge owner in knowledge base

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6 REPLIES 6

Chuck Tomasi
Tera Patron

‎07-08-2016 04:44 AM

Hi,



Knowledge Manager (knowledge_manager) is a baseline role available on all new instances. Like any role, it can be applied in a variety of places. The description from the record reads:



Can administer knowledge bases and request new knowledge bases for the knowledge_admin to approve



I'm not familiar with "Knowledge Owner". It does not appear as an OOB field, role, or elsewhere. Did you see this used on your system or are you referring to it in a written document or conversational context?



Thank you


0 Helpfuls

hanaphouse
Giga Guru
In response to Chuck Tomasi

‎08-09-2016 12:31 PM

I have the same question because in Knowledge v3 -- you can set an owner and managers of a Knowledge Base but we don't see any difference between the two.


0 Helpfuls

servicenowkevin
ServiceNow Employee
ServiceNow Employee
In response to hanaphouse

‎08-09-2016 02:54 PM

Let me know if my answer helped.


0 Helpfuls

servicenowkevin
ServiceNow Employee
ServiceNow Employee

‎08-09-2016 02:52 PM

The Owner is the top level for that knowledge base. Owners can add Managers. They control that specific knowledge base and can give rights (like manager) to other people.



Managers can do things like add pinned articles.



Request a knowledge base



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