What is the difference between Locked out and Active fields in user table.

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Sharath goud1
Giga Contributor

‎01-26-2022 02:07 AM

What is the difference between Active and Locked out fields in user Creation.

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Hitoshi Ozawa
Giga Sage
Giga Sage

‎01-26-2022 02:16 AM

Locked out implies user is still active but will not be able to login. This may happen when the user enters a wrong password too many times.

Unchecking Active implies user record is no longer valid in ServiceNow. For example when the user is no longer with the organization. "active" field is used in ServiceNow when processing records. "active == false" are often skipped.

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Saurav11
Kilo Patron
Kilo Patron

‎01-26-2022 02:13 AM

Hello

Please refer to the answer form chuck in the below th3r3ad:-

https://community.servicenow.com/community?id=community_question&sys_id=ef15476ddbd8dbc01dcaf3231f961918

Please mark answer correct/helpful based on impact

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Hitoshi Ozawa
Giga Sage
Giga Sage

‎01-26-2022 02:16 AM

Locked out implies user is still active but will not be able to login. This may happen when the user enters a wrong password too many times.

Unchecking Active implies user record is no longer valid in ServiceNow. For example when the user is no longer with the organization. "active" field is used in ServiceNow when processing records. "active == false" are often skipped.