What is the difference between servicenow legacy application and servicenow portals

JN4
Tera Contributor

‎11-16-2018 05:38 AM

I am new to servicenow, I am working in servicenow dev instance and I have seen many applications like incident,change, problem etc..

Can you some one tell me how this servicenow legacy instance application like incident, problem etc  will help while creating service portals ? 

 

Thanks 

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Priyanka Gupta
Mega Guru

‎11-16-2018 11:55 AM

Hi Nagaraju,

You have two UIs in ServiceNow-

  1. Service Portal with cool Angular JS widgets
  2. Platform UI- with the navigation bar and all of the applications like Incident, Change, Problem.

So, in your words, legacy instance applications are all a part of the Platform UI. In fact, I wouldn't call them legacy applications. ServiceNow's Platform UI is a very powerful UI consisting of UI pages, UI actions, tons of scripts.

ServicePortal is a website like rendition of the platform UI. It comes with pre-shipped widgets that people can use to create their ServicePortal pages. People also clone these widgets to modify and create new widgets to suit their needs.

Essentially, Platform UI vs ServicePortal is comparing traditional against modern look and feel.

A lot of organisations are still running on Platform UI and slowly migrating to ServicePortal to give their end- users a better look and feel.

To answer your question - Platform UI applications have all of the data in them for say Incident, Problem, Change. When you are using ServicePortal, you want to show the same data with a modern look and feel. So, you need Platform UI to understand the data first (data can be anything like a field, table, related list, etc) and then you can user ServicePortal to polish and display that data.

Please mark my answer helpful/correct based on the impact.

Priyanka

CU
Mega Contributor

‎11-16-2018 12:16 PM

Hi Nagarajuna,

 

Legacy application data means already existing application data with the help of legacy application data we can see that in service portal without creating new data. In easy words reusing the existing work to show in different way. 

 

 Service Portal. Service Portal is a portal framework that allows administrators to build a mobile-friendly self service experience for users. It interacts with parts of theServiceNow platform, so users can access specific platform features using Service Portal. You can rise request from SP.

 

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