Resolved! Search options for Document ID field type in list view
Hi, I wanted to know if there is any way to search any keyword in document id field in list view apart from sys_id search. Thanks
Forum Posts
Knowledge base articles custom fields content not displaying in workspace
Hello,I added 2 screenshots to show what I mean. After click on article in workspace(Agent Assist) showing only title and body(text) of the knowledge article. In addition, I need to add some custom fields.I have searched in ServiceNow documentation, ...
Resolved! Show all comments from RITM in email notification
We have a requirement that all the comments added in a RITM should be available in email notifications.In our system, when an RITM is generated, there could be multiple tasks assigned to different teams.The team handling the RITM should be able to se...
Resolved! Icon link color
Hello.When we add a icon link widget, we can see only 6 set of colors.How can we add or customize these colors.Or if we want to configure a new primary color how can we do that.
Send survey to list of recipients that are not users, contacts, consumers or accounts
Hi, We are looking into the functionality of using surveys also for customers that we do not service with ServiceNow (i.e. their own ITSM). But it seems that we can only fill the recipient list with users that are users, contacts, consumers or accoun...
Resolved! How can Okta create records on cmn_department
I have set up Okta on my instance and currently use it to provision users. What I would like to do next is have Okta create records on cmn_department. When a new department is created in AD I would like it to be added to ServiceNow. I think I need t...
Custom configurable workspace for multiple scoped applications
Dear experts, We are planning to create a common workspace for our agents!The agents are part of different scoped applications, e.g. HR, Finance, Procurement, etc.We are not convinced yet to create separate workspaces each for these scoped applicatio...
Remove CI Relationship in IH ETL
We are getting a delta file from on of internal partner and need to remove CI Relationship is there a way in Integration Hub ETL to remove CI Relationships?
How to manage cmdb lifecycle relationship within ETL integration
We are building a cmdb integration with an application that is currently managing the application and server inventory (including relationships).We have successfully mapped the Business Application, Application Service and Server classes but we are s...
How passwords are saved in ServiceNow? Are they encrypted ?
We have a requirement to connect to Database using Data Source. DB Admins wants to confirm that the password entered via screen sharing for the user credentials are encrypted and are not saved in plain text format in servicenow. Could you please prov...
How to change the color of side navigation bar (chrome_toolbar) for an agent workspace experience?
The chrome_toolbar ux page property has been created but it only limits the configurations to the page icons. How to change the color of the navigation bar itself?
Flow Designer - If condition using regex or similar expressions
HI team - Within a "IF" logic, are there options to use string compare using regex or any similar options. Right now, I could see only 'is', 'isnot', 'contains' and 'doe not contains'. Example: After doing a "look up record", I would like to run a r...
How to fetch reference/select fields values from widget
Dear experts, I have a widget, where there are string fields as well as Select fields (basically reference values in it). When I try to fetch values of a record submitted through this form, I am able to fetch the string values, but not able to fetch ...
Resolved! How to run onload client script conditionally?
Hi ServiceNow Community Developers, I have an onload client script that runs when the form loads. I would like this script to not run when form loads from a Save action within the current record that I currently have opened on the form. If I come fro...
The difference between "Target wait time" and "Max Wait Time"
Regarding the "Queue" setting item.Please tell me the difference between "Target wait time" and "Max Wait Time". I have attached the relevant screenshot.
