Hi Team, I have a requirement that whenever incident resolution email will be triggered then it will have a clickable emoji/ smiley in the body of notification. Kindly, help me navigate how to achieve this. Regards,Manal
Hi All, The Service portal home page search takes us to "Faceted search" page. There is a requirement to redirect the result to a weblink or url which is stored in the table for every search result. Thanks in advance.
I'm trying to figure out what rights are needed for a non-admin to display principal classes. From the CI table, there's a filter for principal classes. Would anyone know off hand what table/field access is required for a non-admin to show these reco...
Hi Guys, I need assistance in setting up join like action in flow designer where i will wait for condition until both tasks get completed. I can able to select only one task under wait for condition. Any suggestion? Kushal
Hello -I'm getting a blank output for importSetSysID using the script below when it's run inside a Flow Designer action. I tried outputting other values via getValue, but those are also coming up blank.(function execute(inputs, outputs) { var loade...
Hi All, I have two buttons over my modal in service portal 'ok' and 'cancel'. Once clicked on 'Ok' I have to do some changes over other table. And on click of 'cancel' I have to do nothing. I am thinking to keep the first logic inside a function and ...
Hello, A public KB article KB0813636 (MID Server can fail to install or upgrade to Orlando due to new external connectivity requirement to ocsp.entrust.net for OCSP certification revocation verification check) describes: >The MID Server tries to conn...
Let's take ServiceNow for an example.Theme = Upgrade ServiceNowEpic = ServiceNow UtahStoriesConfiguration ManagementTask 1Task 2Task 3Change ManagementTask 1Task 2Task 3Task 4Incident ManagementTask 1Task 2Task 3Service PortalTask 1Task 2Task 3Task 4...
Hello Community, In the above screenshot, I am trying to search for a keyword - incident in the global search and it returns me only Task, Knowledge and catalog, People and places - Not the Policy records. The Policy records I mean above are these ...
Hi, I have a insert, update business rule which checks the uniqueness of the field "App ID" in "cmdb_ci_service" table. The table consist many different table and class like business application, infrastructure service, application instance. I just w...
I have configured OAuth with grant_type password in Production and all is working well. I have restored Production to Dev and am not attempting to get the same programmatic access to dev instance, but it's not working. I have no idea why. I get 401 o...
what license (fulfiller, approver or none) required to implement approvals through emails.
Hi, I have created one catalog item in the Resolution field is populating by concatenating first six fields. It is working fine in the catalog view but when I am testing this catalog item in the portal side I am getting this error- "There is a JavaS...
Operating System : Ubuntu Followed the steps in Developer site 1. Install Node.js v12.x using npm manager # Using Ubuntu curl -sL https://deb.nodesource.com/setup_12.x | sudo -E bash - sudo apt-get install -y nodejs 2. Validate node js and npm are...
Hi, When using the Jira Spoke in Flow Designer to Create an Issue we are getting the error "A dynamic action error occurred.". If we ignore the error and use pills to set all of the values it works and all of the data is sent to Jira and an Issue is...
