what is the difference between View Count (kb_knowledge) table and Viewed (kb_use) table, why the difference in both places for same article? how the entries takes place in kb_use table and how it is in kb_knowledge table?

[Krishna18]

what is the difference between View Count in kb_knowledge table and Viewed kb_use table, why the difference in both places for same article? how the entries takes place in kb_use table and how it is in kb_knowledge table?

Note : Sometimes the view count in kb_knowledge is higher and sometimes viewed in kb_use is higher

[Maik Skoddow]

Hi

the following Support Article explains the difference: https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0955115

Kind regards
Maik

[Krishna18]

Hi Maik,

Thanks for your answer!

I have gone through the url you provided, it says the scheduled job is the reason and i find no such Scheduled job in the system.

[Maik Skoddow]

Hi

yes, it seems that the Job name has changed. I found it and it seems that it is not active OOTB:

Kind regards
Maik

[Maik Skoddow]

Hi @Krishna 

In case you think I was able to answer your question, I would be happy if you mark the appropriate response as "correct" so that the question will appear as resolved for other users who may have a similar question in the future.

If not, please tell me what you are still missing.

Many thanks & kind regards
Maik