Resolved! Additional Comments - Request Item
Hi,The additional comments on Request Item form. I need to enable it on Request Item self-service form as well so that end-user and fulfiller can communicate. How would I do that?
Forum Posts
Resolved! Getting reference field value in client script
I have a record producer where Department , CostCenter is added. CostCenter is dependent on Department. All these values lies in cmn_department table.i added a Catalog Client script to pickup the values But it shows sys_id instead of values since Cos...
Resolved! Populate RITMs with Configuration Item
I've been running live in ServiceNow (Geneva) for a few months now. One major mistake I made in the very beginning was that my Catalog Items are not recording a Configuration Item on the RITMs. Obviously this is a major problem when it comes to repor...
Resolved! Auto-populate Short Description with Text
Right now, I have a script that auto-populates the short description in the Requester Information, with what it inputs in the Server Name variable as shown in the attached image. The problem is, it only pulls the short description and doesn't add the...
Resolved! How to hide a list collector On Load
I am trying to hide a list collector on my catalog item at form load but it does not seem to be working. This is a fairly easy thing to do and it works great for other controls but not the list collector. Any ideas?I've also posted on a related threa...
Resolved! Variables not showing on task
Good after noon guys - It is me again lol I am noticing that Tasks are not showing variables. Tasks have the Variable Editor in the Slush bucketWhen I go to the Workflow Activity Form for the task again, "Variables" is thereBut the slush bucket does ...
Resolved! How can I create a number type field as a variable in a catalog item?
Hi,I want to creat a variable which takes only numbers.Note: It should consist of minimum 12 numbers.
Resolved! Self-Service - My Approvals - Pending View
For some reason, the "Approval for" column in the My Approval - Pending view does not reference the RITM or CHG awaiting approval. It used to be where this column would show the RITM hyperlinked so you could simply click on the link and it would ta...
Service Catalog integration through REST
Hi All,We are planning to integrate ServiceNow with a third party tool through REST.Requirement - A request will be created in the third-party tool, same request needs to be created in ServiceNow. This will also include creating RITM and Task (most l...
Resolved! "templates" missing from contextual menu
Since our upgrade to Geneva the templates created for our knowledge base are no longer visible to select. The templates still exist in System Definition>Templates, as I can see them listed, but the option to select a template in the form is no long...
Resolved! How to set up a delegate via the Service Catalog
Anyone have a script they you to allow users to setup a delegate via the Service Catalog instead of going to the user profile? Thanks in advance!
Resolved! What is my table name of the workflow?
I have a workflow and want to use the table API to access my workflow info.But the table API requires a table nameTable API - GET /now/table/{tableName}What is the table name for my workflow?Thanks
Resolved! Reset Yes/No/--None-- variable back to --None-- after it's been answered
Have a need to reset a Yes/No variable(Included --None--) back to not answered, after it's been answered. Will perform in a script.Tried the following two commands but no luck.g_form.setValue('question_2', '');g_form.setValue('question_2', '-- None...
Make catalog UI policy conditional on current workflow stage/task short description?
Hi All,I'm trying to put some Catalog UI policies in place that require a specific set of variables to be mandatory only upon reaching certain tasks. (I've already made these variables part of the corresponding tasks within the workflow editor)I trie...
Calling external webhook/API from service now
Hi,My requirement is when an incident is updated in service now , i need to notify another application through webhook URL , basically service now application should be able to call external URL by providing information about incident.I am thinking b...
