We have X amount of articles to import into our system, we want to achieve the data import using a transform map, but we can only map to say the "Text" field in terms of displaying data.Our issue is the data is already in HTML format, with tags, is t...
Hi,I am trying to use UI polices or client scripts to hide values on a catalog order guide. But when I go to the pages, and catalog items, it lags when the page loads, and I can see the values briefly before they hide. Is there a way to hide the item...
I have a catalog item that has 2 dependent selectbox variables. When the first variable (Environment) changes, it should populate the options in the second variable (Application). I have an onChange catalog client script that does this, and it al...
Knowledge articles in Self service portal is opening in the same window and there is no option to go to Self service home pageIs there a way to open the articles in new window or new tab
Checklist for CMDB & Discovery, during an instance upgrade? if any?
Received the below from one of my colleagues today and am looking for help on how to accomplish this. Thanks!You know what I wish Service Now had? (and maybe it does, I just dont know about it). The ability to schedule tickets to be created in the ...
This might not be the right place but here goes. I have a record producer on a portal that creates an incident record and puts the fields from the record producer in a Variables area on the form. It sounds like I should be able to collapse this...
Hi, is it possible to disable the renaming of the attachment? Because i have disabled the attachment when the request is closed. using g_form.disableAttachments();The g_form.disableAttachments(); works but I can still rename the attachment.Is there a...
I was wondering if anyone in the community knew if we could have an iframe or content block that could display a url within a Change request?For example, I would like to display a sharepoint site within an iframe/content block.
I have created a catalog item that allows users to deactive records in a table (a user defined table that contains a list of file sources). It presents a list collector that contains active values from the table, the user can then move values to the ...
Hello All,I believe I am trying to do something fairly simple but as I am new to ServiceNow I am getting myself in a tangle here.So in my Requested Item I have a field called 'Configuration item' I would like to auto populate this from when a user co...
I have a requirement from client that by pressing the TAB key it should move from left field to rught side field , but as we used container start it is moving downwards irrespect to order. is there any solution to control the TAB key movement ?
Is there a table in KM v3 and KM v2 that can help provide a report on how many times an attachment to an article has been downloaded?
Hello All,We are currently looking for the best way of doing this and I wasn't sure if anyone could help.We have created a number of catalogue items which we require an awaiting customer stage or status just incase we need further information from a ...
Hi,I am trying to generate a request/task using a business rule based on predefined values from another form. I am having issues setting the "requested_for" value. Everything seems to work fine, it creates the request, request item, and task....
