I'm trying to troubleshoot an issue that we saw crop up twice in the past 2 weeks and need your help.We have a catalog item that was recently updated that included an extra variable (mandatory) with a modified workflow. These 2 weeks, I saw 2 of th...
Hello Everyone,Can anyone suggest me how to achieve prefix to REQ for a single particular item?Lets say i have a General Request and when i submit the request it should display me GREQ1234 instead REQ and if i have some software request it should dis...
Hello All,We have a workflow that has several tasks that are dependent on another task. What's happening is that when the technician 'JDOE1' closes this parent task, all the other child tasks that are then created show the 'Opened By' as 'JDOE1'. ...
Hi there,We currently have a wait for all tasks to close condition in all of our workflows and are looking for some ideas on how to streamline/centralize this. We originally were using a SUB flow with would be added to each workflow to ensure that it...
Good afternoon,I was wondering if there are best practices regarding Knowledge Bases in a multi-client scenario. What's the best way to utilize KB's? Do you have one large KB and use security to separate the Articles by domain? Are you simply creatin...
How to query the user table in client script?
Hi,I need to access the list collector variable in workflow approval script. Usually I create a workflow variable for each catalog variable and access it as workflow.variables.variablename.In case of list collector how would I access the values in ...
Hello Community,I was wondering if it was possible to grant a user's account rights/roles when they have been inputted into the Assigned to field of Requests. The situation is, I have locked down certain variables on the request form to not allow a...
Hello Folks,My servicenow home page shows empty web page. When I entered credentials, it took me to blank home page. Has anyone faced similar issue?Thanks
We currently have a Business Rule that will pull the user from the requested_for or who_requested variables on the catalog item and updated the Requested For field of the Request with that user. Of course, this poses issues if you open multiple catal...
up votedown votefavoriteHi,I am trying to call the third party application using script in service now workflow.When someone request a item from service now catalog It goes for approval to admin.Once admin approves the request incident status is appr...
Within entitlement scripts it was possible to access the catalog item using current object and calling current.getID() to retrieve the catalog item sys_id.With user criteria script, this is no longer possible as there is no access to the current obje...
Our auditors have requested a report from ServiceNow that will show them all of the approvals that were first approved by the approver and then rejected since ServiceNow allows multiple changes to the approval state field.I have tried to create this ...
I am hoping this is an easy one.While creating a new Knowledge article, I select Insert/Edit Link. I copy in my URL and type in the requested test. But regardless of what I pick as my selected target, absolutely nothing happens. The s...
I have run into a little issue and would like to get the community advise. I have not tested this, but it seems like the correct solution in my mind. Currently we have a workflow that is pretty simple something like Manager approval(user approval)---...
