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02-13-2025 09:43 AM
Hi there,
On Knowledge table I can see 2 category fields. I wanted to know what difference between these fields is and why we are only using only Category(kb_category) field. It seems like Category(category) is no longer used anywhere. Can you please share any articles from ServiceNow which explains this.
Thanks!!
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02-13-2025 11:20 PM
Hi @Narayan K ,
Both are same!!
"category" is a legacy field, which is not used now.
The kb_category field is the field used in the knowledge form to set the multi-tier categorization of a knowledge article:
Define a knowledge article category
The legacy Knowledge v2 "category" field is no longer used:
All things Upgrade considered on Knowledge v2 to v3
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02-13-2025 10:39 AM
Hi @Narayan K
If you are using any template to create a KA then the category filed gets populated where kb_category defines under which section of the Knowledge base the KA should be created.
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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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02-13-2025 11:20 PM
Hi @Narayan K ,
Both are same!!
"category" is a legacy field, which is not used now.
The kb_category field is the field used in the knowledge form to set the multi-tier categorization of a knowledge article:
Define a knowledge article category
The legacy Knowledge v2 "category" field is no longer used:
All things Upgrade considered on Knowledge v2 to v3