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11-03-2024 11:52 PM
Hello Community,
I am going to implement CSM module for my client, i want to know which all plugin need to be installed to implement CSM module.
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11-03-2024 11:59 PM
Hi @Prakash_S ,
Base plugin for CSM is "com.sn_customerservice". Along with this you can activate other plugin which are related to it separately.
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Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay
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11-04-2024 12:19 AM
Hi @Prakash_S ,
Yes, you need to install separate plugin for FSM.
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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.
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Runjay Patel - ServiceNow Solution Architect
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LinkedIn: https://www.linkedin.com/in/runjay
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11-04-2024 12:26 AM
HI @Prakash_S
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-03-2024 11:57 PM
Hi @Prakash_S
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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11-03-2024 11:59 PM
Hi @Prakash_S ,
Base plugin for CSM is "com.sn_customerservice". Along with this you can activate other plugin which are related to it separately.
-------------------------------------------------------------------------
If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.
Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay
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11-04-2024 12:17 AM
Thanks both for your quick response.
I do need to installed Field service management along with CSM. Do i need to install any separate plugin or it will come under CSM child plugin.
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11-04-2024 12:19 AM
Hi @Prakash_S ,
Yes, you need to install separate plugin for FSM.
-------------------------------------------------------------------------
If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.
Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay
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