Which plugin i need to install for CSM

Prakash_S
Tera Contributor

Hello Community,

 

I am going to implement CSM module for my client,  i want to know which all plugin need to be installed to implement CSM module.

3 ACCEPTED SOLUTIONS

Runjay Patel
Giga Sage

Hi @Prakash_S ,

 

Base plugin for CSM is "com.sn_customerservice". Along with this you can activate other plugin which are related to it separately.

 

RunjayPatel_0-1730707144854.png

 

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Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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View solution in original post

Hi @Prakash_S ,

 

Yes, you need to install separate plugin for FSM.

 

RunjayPatel_0-1730708353518.png

 

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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View solution in original post

HI @Prakash_S 

 

AGLearnNGrow_0-1730708817225.png

 

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
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View solution in original post

6 REPLIES 6

Dr Atul G- LNG
Tera Patron
Tera Patron

 Hi @Prakash_S 

 

 

https://docs.servicenow.com/bundle/vancouver-customer-service-management/page/product/customer-servi...

AGLearnNGrow_0-1730707018112.png

 

 

 

*************************************************************************************************************
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.

Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]

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Runjay Patel
Giga Sage

Hi @Prakash_S ,

 

Base plugin for CSM is "com.sn_customerservice". Along with this you can activate other plugin which are related to it separately.

 

RunjayPatel_0-1730707144854.png

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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Prakash_S
Tera Contributor

Thanks both for your quick response.

I do need to installed Field service management along with CSM. Do i need to install any separate plugin or it will come under CSM child plugin.

 

Hi @Prakash_S ,

 

Yes, you need to install separate plugin for FSM.

 

RunjayPatel_0-1730708353518.png

 

-------------------------------------------------------------------------

If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.


Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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