Which plugin i need to install for CSM

[Prakash_S]

Hello Community,

I am going to implement CSM module for my client,  i want to know which all plugin need to be installed to implement CSM module.

[Runjay Patel · Accepted solution]

Hi @Prakash_S ,

Base plugin for CSM is "com.sn_customerservice". Along with this you can activate other plugin which are related to it separately.

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[Runjay Patel · Accepted solution]

Hi @Prakash_S ,

Yes, you need to install separate plugin for FSM.

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If you found my response helpful, please consider selecting "Accept as Solution" and marking it as "Helpful." This not only supports me but also benefits the community.

Regards
Runjay Patel - ServiceNow Solution Architect
YouTube: https://www.youtube.com/@RunjayP
LinkedIn: https://www.linkedin.com/in/runjay

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[Dr Atul G- LNG · Accepted solution]

HI @Prakash_S 

[avieet]

Along with "com.sn_customerservice" if you are going to create case types as well then you might need to install  "com.snc.csm_case_types" plugin separately.