Why is my catalog/category not showing up on the Service Portal

[Ireti]

Hello Community, 

I'm hoping someone can help me with an issue I am having.

I created two new Catalog Items.  After creating these items, I then created a new Catalog named Marketing and a Category named Marketing Materials.  However, when I go to the Service Portal and try to search for my catalog item nothing seems to show.

I have made sure all of the known culprits are checked.

• Hide on Service Portal - False
• Catalog Item has a Catalog and a Category
• Visible everywhere - True
• Category Available For - Empty
• Category Not Available For - Empty

If anyone can point me in the right direction I would greatly appreciate it.    

[Ankur Bawiskar]

Hi,

so where are those not visible?

What happens when you are on the catalog item and click on "Try It"

Regards
ankur

[Bhagyashri Sort]

Hi,

Refer below links, it might help you.

https://community.servicenow.com/community?id=community_question&sys_id=4eda9bcddbe49b000e58fb651f96...

 https://community.servicenow.com/community?id=community_question&sys_id=f50f2969dbdc73845ed4a851ca96...

Mark it correct and helpful.

Thanks

Bhagyashri Sorte.

[Ireti · Accepted solution]

In the navigation I went to Service Portal > Portals.  From the table I went to Service Portal and in the Related List I added the new catalog in the Catalogs tab.