Why lists are not visible in Agent Workspace for an instance on Paris?

[Vidit Mittal]

I am unable to see lists on Agent Workspace. I created a workspace using studio & added one list. There were 4 lists already present by default:

Now, if I open the workspace, and go to Lists, I don't find anything:

I've tried this in different instances, but same issue. This issue is not there for instances on Orlando or instances which are upgraded from Orlando to Paris. Its only with a fresh Paris instance.

Kindly help me for this.

[Alberto Consonn]

Hi @Vidit Mittal 

ensure to set the proper role when you're creating a new custom Agent Workspace:

Regards

Alberto

[Vidit Mittal]

Hi @Alberto Consonni, I created a new role while creating the workspace. Also, I am checking this as admin, so I don't think there will be any access issue.

[Alberto Consonn]

@Vidit Mittal try to give the role "agent_workspace_user" first, then the system will auto create a role named as the Agent Workspace name and grant it to the users with the role "agent_workspace_user" but you need to provide first an OOTB agent workspace role for make lists visible, just tried on my PDI (Paris), it works fine:

If I have answered your question, please mark my response as correct and helpful so that others with the same question in the future can find it quickly and that it gets removed from the unanswered list.

Thank you very much

Cheers
Alberto

[Lisa Holenstein · Accepted solution]

This is a known error in Paris EA + Paris Patch 1 and will be fixed in an upcoming patch. It is caused by a deprecated component that is still being added to a workspace through Guided App Creator.

To solve this for the workspace you created, please follow these steps:

1. Navigate to Workspace Experience -> Administration -> All Workspaces -> Your custom workspace
2. Switch to the tab Workspace Modules and choose Lists
3. In the field Content component choose the component with the tag sn-workspace-list-module in the application @devsnc/sn-workspace-list-module.
4. Save or update the Workspace Module record.