wildcard search is not working in knowledge search

[kumaran]

I am trying to search in knowledge under self service application. When I use wildcard (*) it is not working. I tried the wildcard * before the keyword and after the keyword.

If I do the same search in global search it is working.

Someone help me to identify the issue. Thanks

[sergiu_panaite]

Are you doing a text search in knowledge?

Regards,

[kumaran]

yes Sergiu..

I am searching the CI name using partial text and wildcard * .For eg. the text 'NC2PXWASGENXYZ' exists in TEXT field of knowledge.

in knowledge search under self service I am searching using NC2PXWASG*. The results are not getting displayed.

Thanks

[sergiu_panaite]

Do you have multiple languages installed in the instance?

In my own instance I have 2 languages (default english and extra dutch) and when I do default search in knowledge if I do not specify the language I always get no results. When I specify the language same search returns results, see below:

- without a language specified:

- with a language specified:

Regards,

[j_jones]

I am also having the exact same issue. Wildcards function in the Global search but in Knowledge they do not. I also have only one language installed.

According to the ServiceNow Wiki, the Zing engine supports wildcards in all areas of Service Now so this should be no issue.