Instance is offline

[karangoswam]

Hi All, 
I need help for my service now PDI. Numerous time I have refreshed my instance but still it says instance is offline and try few minutes later. Why it is showing again and again like this since last 5 hours.
If anybody knows about it please share your knowledge.

[Juhi Poddar · Accepted solution]

Hello @karangoswam 

I encountered a similar issue recently, and my instance became available again after 2-3 days. I recommend waiting patiently for a couple of days, as it might resolve itself. However, if you haven't used your instance for more than 10 days, ServiceNow may reclaim it. If the instance remains offline even after 3-4 days, you may need to release the current instance and request a new one.

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps others find the solution more easily and supports the community!"

Thank You
Juhi Poddar

[karangoswam]

Hi @Juhi Poddar , Can I release my instance now and take the new one if it is not working as I want to practice at the moment. Will that be okay or still I should wait for it to come online ?

[Juhi Poddar]

Hello @karangoswam 

Releasing the instance will result in the loss of all your data. If you’re okay with losing the data, you can go ahead and release it to request a new instance. However, if retaining your data is important, I recommend waiting a bit longer to see if the current instance comes back online.

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps others find the solution more easily and supports the community!"

Thank You
Juhi Poddar

[saumyachauhan59]

I'm experiencing the same issue—my PDI dev217951 has been offline for the past three days.

Is there any support contact we can reach out to?