Not able to login to my instance.

SparshG
Tera Contributor

I'm not able to login to my instance. Here is what it shows:

SparshG_0-1735222454282.png

SparshG_1-1735222547727.png

Did 'reset instance password' many times but it still shows same error. 

 

10 REPLIES 10

Dr Atul G- LNG
Tera Patron
Tera Patron

Hi @SparshG 

 

Try to copy and paste the password. Make sure in last or in begining there is no space ( it happens when we copy the password).

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Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
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Sandeep Rajput
Tera Patron
Tera Patron

@SparshG Did you try to use the reset password link to generate the new password?

Um where, can you elaborate please?

Hello @SparshG 

Ideally, the username and password shown in the second screenshot should work. If not, you can try resetting the password by clicking on the 'Forgot Password' link.

 

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Thank You
Juhi Poddar