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Sla Script include Not triggering

HI , My task is calling sla Response should be stopped , when user put comments(customer visible). but i had created script for the , because due to comments (journal field) , in condition type field i added my script include, but the script include ...

sntest658 by Giga Contributor
  • 267 Views
  • 1 replies
  • 0 helpfuls

automation

Hi guys, I am new here so Iam not sure if this is even possible but I will try to ask.  is it possible to work with python, NLP in servicenow and connect it together ? Even program online lets say and run the code in servicenow so its all under one r...

ha2uhri by Kilo Contributor
  • 475 Views
  • 2 replies
  • 0 helpfuls

Report

Create report  for all Change Requests assigned to my group where the Start Date is before the next Wednesday (from today) and after today.” So every time you run the report, it should automatically calculate: Today Next Wednesday Then show records w...

Resolved! What is the test step to verify if an SLA is attached to an incident or not by using ATF test case

Hello,I have been assigned to a task where I need to create a test case in ATF. The test case steps should be as follows:1. Open an incident form2. Fill the mandatory details and set the priority for that incident3. Submit the form4. Verify that the ...

saikirangd9 by Tera Contributor
  • 372 Views
  • 4 replies
  • 1 helpfuls

Need Build CSAT Score Based on responses

Hi Team,I have designed a CSAT survey with three sections and included different types of questions. Based on user responses, I need to calculate scores and build reports that show individual user responses for each section.Score Calculation Logic1. ...

Siva82 by Tera Expert
  • 267 Views
  • 1 replies
  • 0 helpfuls