Instance is offline

[karangoswam]

Hi All, 
I need help for my service now PDI. Numerous time I have refreshed my instance but still it says instance is offline and try few minutes later. Why it is showing again and again like this since last 5 hours.
If anybody knows about it please share your knowledge.

[karangoswam]

Hi @saumyachauhan59  I guess as @Juhi Poddar suggested If we are okay in losing the data that we have in current instance then we can proceed with releasing the current instance and getting the new one. 
And regarding support I am not exactly sure whom to reach out here.

[Juhi Poddar]

Hello @saumyachauhan59 

Unfortunately, ServiceNow doesn’t provide direct support for Personal Developer Instances (PDIs). You can either wait a bit longer for it to come back online or release your current instance and request a new one.

"If you found my answer helpful, please like and mark it as an "accepted solution". It helps others find the solution more easily and supports the community!"

Thank You
Juhi Poddar

[magdalenapy]

Hello,

https://dev182644.service-now.com/login.do instance is offline since around 1h from now. Please help to make it online. Thx!

[Dr Atul G- LNG]

Hi @magdalenapy 

I've been using PDI without any issues since this morning, but I've noticed several posts in the community about PDI being offline. Here are some points to consider:

1. There is no support available for PDI.
2. If you can wait, let's wait a bit longer.
3. You can release this instance and start a new one, but you will lose your previous data. To avoid losing update sets in the future, make sure to take regular backups of your PDI.

There have been 3-4 posts in the community today about PDI failures or unavailability. Based on the responses, you might need to wait 1-2 days and hopefully, the PDI will be back online.