want to prevent duplicatio of record in async business rule

Issue with Jira Webhook and ServiceNow Scripted Rest API Integartion

I have Jira with ServiceNow using REST Message i have shared the snap of scripted REST API and the JIRA webhook configuration for your reference.However, the endpoint which had given in webhook, its not getting hit or triggered. Could you please revi...

https://<instance_name>service-now.com/nav_to.do?uri=sysevent_script_action.do?sys_id=8e93ed730a0500

https://<instance_name>service-now.com/nav_to.do?uri=sysevent_script_action.do?sys_id=8e93ed730a05001301dec5cd65369e9e

IDR consumer replication sets error

Hi Everyone,While i am using IDR, in consumer replication sets i am getting an error after creating it(The consumer instance does not recognize the x_snc_cust_jrny_activity_template table from the associated IDR schema. Enable a transformation with t...

Design Trade-Offs in ServiceNow – What I Learned from a Personal Project

Hi Community, While building a personal ServiceNow project in my Personal Developer Instance, I realized that most implementation decisions aren’t about “right vs wrong” — they’re about trade-offs. A few examples I encountered: • Flow Designer (reada...

Not able to install application from local vscode environment

I have successfully installed the application from local vscode, but the later install commands does not seem to work. What I am doing wrong here? The build works, but not the install command.

Try to build client & server script client for phonenumber existence during catalog item submission

Description: I have one requirement from business to validate phone number against x_smcit_on_board_0_field_service_contractors, if it exists do not continue with catalog item submission and asking for new number, if not exists continue with catalog ...

CIS-ITSM Exam 2026

Hey everyone Is anyone here preparing for the CIS-ITSM exam around Feb–Mar 2026? Would love to hear any tips, preparation strategies, or recommendations for good practice question banks. If you’ve already taken it, please share your experience!Here’s...

Setting up certificate based auth (mTLS ) in PDI

I want to setup certificate based authentication in my PDI instance. How can I do that?I am unable to test it. What is the best way to go forward?Getting errors while uploading CA certificatesI want to enable modern authentication for calling service...

Best way to let users check FAB prepaid card balance inside ServiceNow portal

Hi all,I am working on a small requirement where employees use salary prepaid cards from First Abu Dhabi Bank and they often raise tickets asking for their card balance or how to check it. We want to reduce these repetitive requests by providing a si...

Intraday Optimization Flow failing at Step 8 (Get distinct qualifiers) despite valid group configura

Hi All,I am implementing a Real-time Break-fix Reshuffle using FSM Schedule Optimization. When a P1 Work Order Task is created/updated, the Intraday Flow triggers, but it consistently fails at Step 8 (Get distinct qualifiers) with the error:FAILURE: ...

SMS Frameworks any suggestions?

SMS Frameworks any suggestions?