Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, one area I initially overlooked was logging and traceability. It quickly became clear how important this is—even for smaller solutions. A few practical ta...
Hello @Sunil2021 ,I am not able to receive my OTP emails while I try to login to the ServiceNow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical ...
Hi Community,I’m working on building a report to track breached SLAs for RITM records. When I filter the report using Assignment Group, the breached RITMs appear correctly.However, when I try to filter using the SLA Definition (for both ACK and Resol...
Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, one thing I underestimated initially was logging and traceability. It quickly became clear how important this is—even for small solutions. A few takeaways...
I would like to permanently delete my ServiceNow Developer accountand all associated personal developer instances.Email ID: <akash.ae.singh@gmail.com>
Facing issue during attaching .bprelease file , The error says unsupported file type , mime etc. Conatact administrator
While I click on any template (as shown in the footer bar) , this shows a banner info message on the page (Which seems to be Out of the box Functionality) . The issue is it shows the banner messages as many times as i click on this template butto...
Hi , In CSM if some agent already changed state or added comments in Work notes or additional comments...Will the TKT gets false ?or will it stay true? condition1 If incident was in progresscustomer escalated.ticket go created.now the state of active...
function onLoad() { //Type appropriate comment here, and begin script below setRiskScoreColor(); } function setRiskScoreColor() { // Change field name if needed var scoreValue = g_form.getValue('summary_inherent_risk_score'); if (!scoreValue) return;...
31. Prevent change to a specific valueField: StateScript: if(newValue == 'Closed'){ alert('You cannot directly set state to Closed');g_form.setValue('state', oldValue); }Explanation: Enforces process rules.function onChange(control, oldValue, newValu...
Hello, Soumitra Dutta here, I’m looking for ways to optimize queries and scripts on our USA ServiceNow instance. For those who’ve handled performance tuning before, what steps or best practices would you recommend? I’d really appreciate your suggesti...
Hi Community, While building a personal ServiceNow project in my Personal Developer Instance, I spent a lot of time on custom table design, and it had a big impact on everything that followed. Here are a few lessons that stood out for me: • Think car...
Hi Community, While working on a personal ServiceNow project in my Personal Developer Instance, I spent time deciding when to use Business Rules and when to use Flow Designer. This turned out to be one of the most important design decisions. Here are...
I changed the value on the property 'Glide.ui.polaris.theme.custom' with the sys ID of the theme 'coral' - 'fad87d2ca304121029a4d1aed31e610f'. Everything appears fine since then whenever I open the classic view, I am not seeing the border layout wher...
