Not Receiving OTP mails while trying to login into my SNU account

[AbhishekG945390]

Hello,

@Sunil2021 ,I am not able to receive my OTP emails while I try to login to the Servicenow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm having technical issues and won't be able to continue this conversation."As I come across the servicenow community you have solved this type of problem previously. So I am requesting you to please help me in resolving this issue. My details are as follows

UserName: 21121a1533@vidyanikethan.asia

[Dr Atul G- LNG · Accepted solution]

Hi @AbhishekG945390 

Adding @Jim Poisson  who might able to check your profile and do corrections if needed.

https://www.servicenow.com/community/virtual-agent-forum/not-receiving-otp-mails-to-my-mail-for-logg...

In this case only Now Learning support case is helpful. Log a case via Now Learning and mention these details in same and team will help you.

[Sunil2021]

Hi @AbhishekG945390

The issue has now been fixed, and you should be able to receive the OTP and log in successfully.

[HazemE]

how Can I fix it?. It still the same as not receiving the OTP on my email

[Dr Atul G- LNG]

@Jim Poisson