Resolved! How to set the default search scope of "agent assist" in Service Operations Workspace to incident?
How to set the default search scope of "agent assist" in Service Operations Workspace to incident instead of "knowledge articles"?
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How do I set a Delegate Knowledge Article
Create & Publish KB article to instruct on setting a Delegate in ServiceNow (via User Profile) - Audience: ITIL Fulfiller and Business Approval Users
Resolved! Update WorkNotes
I am trying to update comments in worknotes of existing problem record. Using the below posted command. var problem=new GlideRecord('problem');problem.addQuery('cmdb_ci',ci); problem.addActiveQuery();problem.query();if(problem.next()){ problem.work_n...
Keep Formatting option is not coming while pasting content into KB article
Hi,One user is not getting Keep formatting option while pasting the content in KB article. She tried by changing the browser but the issue is same. I have attached the file which she is trying to copy in the KB article.
incident records confidential and not visible to others
If one team or group has a requirement to keep their incident records confidential and not visible to others, but you want to achieve this without using a custom table and only utilizing the incident table
notifications not vanishing from the now mobile icon.
notifications are cleared even the user has opened the notifications from now mobile. notifications still showing on the app icon.
Resolved! Catalog variables list collector
Hi all, I have a reference field which refers to sys_user_group. Another variable which is a list collector, it is referring to sys_user. Suppose, when user selects any group on the above field means I have to show users who are part of that group...
How to fetch the last 10 incident records through background script
How to fetch the last 10 incident records through background script and middle records also. could you please help any one
Resolved! How to make hide only particular user in catalog item reference field
Hi,Here is my case - I had created a catalog item variable called mygroup(sys_user). In this case I need to hide a particular user who had title CEO. Please let me know if you have any idea regarding this. Thanks you.
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