When the status is closed on the case, the "Assignment Group" and "Assigned to" fields value should reset to the initial value. These fields can have many different values in them while the case is ongoing and dozens of options you can choose to valu...
How to set the default search scope of "agent assist" in Service Operations Workspace to incident instead of "knowledge articles"?
Create & Publish KB article to instruct on setting a Delegate in ServiceNow (via User Profile) - Audience: ITIL Fulfiller and Business Approval Users
I am trying to update comments in worknotes of existing problem record. Using the below posted command. var problem=new GlideRecord('problem');problem.addQuery('cmdb_ci',ci); problem.addActiveQuery();problem.query();if(problem.next()){ problem.work_n...
Hi,One user is not getting Keep formatting option while pasting the content in KB article. She tried by changing the browser but the issue is same. I have attached the file which she is trying to copy in the KB article.
If one team or group has a requirement to keep their incident records confidential and not visible to others, but you want to achieve this without using a custom table and only utilizing the incident table
notifications are cleared even the user has opened the notifications from now mobile. notifications still showing on the app icon.
Hi all, I have a reference field which refers to sys_user_group. Another variable which is a list collector, it is referring to sys_user. Suppose, when user selects any group on the above field means I have to show users who are part of that group...
How to fetch the last 10 incident records through background script and middle records also. could you please help any one
Hi,Here is my case - I had created a catalog item variable called mygroup(sys_user). In this case I need to hide a particular user who had title CEO. Please let me know if you have any idea regarding this. Thanks you.
| User | Count |
|---|---|
| 4 | |
| 2 | |
| 1 | |
| 1 | |
| 1 |
