connection to NLU Service is not available
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‎04-13-2024 10:38 PM - edited ‎04-14-2024 09:44 PM
I have set up my own Vancouver PDI instance with the following plugins installed:
- Glide Virtual Agent plugin [com.glide.cs.chatbot]
- NLU Model Builder [com.snc.nlu_studio]
- NLU model builder Core [com.glide.nlu]
- NLU Model for Virtual Agent Setup Topics[com.glide.cs.nlu.topics]
- Predictive Intelligence [com.glide.platform_ml]
- Virtual Agent Analytics Dashboard [com.glide.cs.pa]
- Performance Analytics – Premium[com.snc.pa.premium] to create manual indicators
- WebKit HTML to PDF [com.snc.whtp] for exporting dashboard to pdf
- Agent Chat[com.glide.interaction.awa]
- Conversational Custom Chat Integration[com.glide.cs.custom.adapter] for third party messaging
After setting up, I enabled the NLU functionality. However, when attempting to open a topic from either the designer or studio, I encountered the following error:
Additionally, when training the utterance, another error occurred:
I have also deleted this property.
- Go to sys_properties.LIST
- Search for the property "glide.prediction_service.url".
- Delete the property.
To address the issue, I deleted the "glide.prediction_service.url" property from the sys_properties table. Despite this action, the errors persist. Could someone please assist in identifying any missed configurations or plugin setups?
Thank you.
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‎04-14-2024 03:26 AM
Hi @pavithra8,
Looking at a response from a ServiceNow employee, it seems like NLU is not available in PDIs - https://www.servicenow.com/community/virtual-agent-nlu-forum/is-nlu-service-disabled-on-developer-in...
Cheers
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‎06-20-2024 01:16 AM
Hi Pavithra,
Is your issue resolved??