connection to NLU Service is not available

pavithra8
Tera Contributor

I have set up my own Vancouver PDI instance with the following plugins installed:

  1. Glide Virtual Agent plugin [com.glide.cs.chatbot]
  2. NLU Model Builder [com.snc.nlu_studio]
  3. NLU model builder Core [com.glide.nlu]
  4. NLU Model for Virtual Agent Setup Topics[com.glide.cs.nlu.topics]
  5. Predictive Intelligence [com.glide.platform_ml]
  6. Virtual Agent Analytics Dashboard [com.glide.cs.pa]
  7. Performance Analytics – Premium[com.snc.pa.premium] to create manual indicators
  8. WebKit HTML to PDF [com.snc.whtp] for exporting dashboard to pdf
  9. Agent Chat[com.glide.interaction.awa]
  10. Conversational Custom Chat Integration[com.glide.cs.custom.adapter] for third party messaging

After setting up, I enabled the NLU functionality. However, when attempting to open a topic from either the designer or studio, I encountered the following error:

pavithra8_0-1713072602885.png


Additionally, when training the utterance, another error occurred:

pavithra8_1-1713072658199.png


I have also deleted this property.

  1. Go to sys_properties.LIST
  2. Search for the property "glide.prediction_service.url".
  3. Delete the property.

To address the issue, I deleted the "glide.prediction_service.url" property from the sys_properties table. Despite this action, the errors persist. Could someone please assist in identifying any missed configurations or plugin setups?

Thank you.

2 REPLIES 2

James Chun
Kilo Patron

Hi @pavithra8,

 

Looking at a response from a ServiceNow employee, it seems like NLU is not available in PDIs - https://www.servicenow.com/community/virtual-agent-nlu-forum/is-nlu-service-disabled-on-developer-in...

 

Cheers

jinugu
Tera Contributor

Hi Pavithra,

 

Is your issue resolved??