Create new incident through inbound actions

[Arun Priya]

I need to create a incident automatically through inbound actions. Incident is created through Email logs but it is not triggered from the outlook. Can anyone help me to know why it is not triggered.

[AshishKM]

Hi @Arun Priya, 

Can you please re-phrase this statement "Incident is created through Email logs but it is not triggered from the outlook."

-Thanks,

AshishKM

[Amit Pandey]

Hi @Arun Priya 

Can you share your inbound action script and trigger conditions?

Regards,

Amit

[swathisarang98 · Accepted solution]

Hi @Arun Priya ,

If you want to create incident through Inbound action you can refer the existing inbound action - 'Create Incident' and based on your requirement you can add condition and set the field values in Action tab.

Please mark this comment as Correct Answer/Helpful if it helped you.

Regards,

Swathi Sarang

[Arun Priya]

Hi @swathisarang98 

I tried by changing the fields and it worked.