How to Enable NS(Now Support) Roles for Partner Users in the Partner Portal?

[AmitBansal7]

Hello,

In the Partner Portal, the NS (Now Support) roles appear to be greyed out and we’re unable to assign them to users. Is there a separate process or request that needs to be submitted in order to enable NS access for partner users? 

Thanks

[GlideFather]

Hi @AmitBansal7 

for the partner portal and user / access management, there should be dedicated person in your organisation to handle that.

Can you share screenshot what exactly and where is greyed out?

[AmitBansal7]

Hi @GlideFather 

All NS access roles are greyed out and can not be assigned to users. 

[Dr Atul G- LNG]

Hi @AmitBansal7 

You can reach out to your ServiceNow Account Representative for the same — they will be able to guide you accordingly.

[spabba03]

@Amit 

Partner NA Admin and / or Account admin to guide you and grant specific role access.

Hope this is helpful. If yes, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful.

Thank you

Srinivas