In the KB article images are broken for the end users except admin and similar role of admin

[Ashwini Sawant2]

Hello All,

In the KB article for all the end user the images which were attached those were broken and not visible except admin & it's similar role.

There is no criteria applied for the same it was visible for all.

Can anyone suggest me.

Thanks 

[suresh91]

Hi,
Do you have any solution for it? I have also a similar issue.
Please let me know if you have any info.

Thanks

[ankitbanerj]

Hi  @Ashwini Sawant2 ,  @suresh91 ,

If images or attachments are not showing for a particular Knowledge Base article, check these 2 things first:

✅ 1. Missing READ ACL on sys_attachment
The user might not have permission to read attachment records.
Without the proper ACL access, images inside KB articles won’t render.

✅ 2. Verify the KB actually has attachments
Sometimes the article content references an image, but the attachment itself is missing from the Attachments section of that KB record.

If this solution worked for you, kindly mark it as Accepted Solution and give it a Helpful rating to support the community.
Regards,
Ankit B

[ankitbanerj]

Hi @Ashwini Sawant2 , @suresh91 ,

If images or attachments are not showing for a particular Knowledge Base article, check these 2 things first:

✅ 1. Missing READ ACL on sys_attachment
The user might not have permission to read attachment records.
Without the proper ACL access, images inside KB articles won’t render.

✅ 2. Verify the KB actually has attachments
Sometimes the article content references an image, but the attachment itself is missing from the Attachments section of that KB record.

If this solution worked for you, kindly mark it as Accepted Solution and give it a Helpful rating to support the community.
Regards,
Ankit B

[deepakc24323554]

KB article images are broken for the end users except admin and similar role of admin

Admins can see the images because they bypass most security rules, but end users are restricted by ACLs and user criteria.

To fix this, check these points:

• Ensure the Knowledge Base article is available to the correct users through user criteria (read access).
• Verify that users have permission to access attachments through sys_attachment and sys_attachment_doc.
• Make sure the images are actually attached to the KB article and not stored in a restricted record.
• Confirm the portal or interface used by end users has proper access to knowledge and attachments.