Issue in downloading .csv data from service now

Rishabh1991 · ‎12-20-2023

I am trying to download in .csv format from service now for a task and receiving a message that the data has been sent to E-mail. However the data exceeds 25 MB so I am not seeing an attachment. I checked send to E-mail option since it would take a lot of time downloading and selected remember my preference. Is there any way to revert back to the original option of not sending data to E-mail since its not a viable option.

There was a service now thread which mentioned that under preferences we can change the request from E-mail . I am unable find these options under preferences.

Maik Skoddow · ‎12-20-2023

Hi @Rishabh1991

go to table "sys_user_preference" and search for record with name = "export_warn" and user = "YOU". Then remove value "email" from that record.

Maik

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Rishabh1991 · ‎12-21-2023

Hello @Maik Skoddow

I am new user for service now . Can you please share an image on how to access "sys_user_preference" table. Also do we need admin privilege's to access it ?