Restrict the work notes on the incident list view

vinod6
Tera Contributor

‎12-12-2023 12:43 AM - last edited on ‎04-25-2024 02:58 PM by Administrator

I have to restrict the work notes through acls..

In this case i am using the operation is list_edit

Alredy i am checked any other acls are running or not

vinod6_0-1702370336783.png

 

After applying this particular role user  access to edit the worknotes on list view. Please see the below attachment also.

 

vinod6_1-1702370597426.png

 

Please help to any one

 

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Anil Lande
Kilo Patron

‎12-12-2023 12:50 AM

Hi,

Which roles added in your ACL?

Are you testing with Admin user?

Does user contain ACL roles?

Is there any other ACL for the same operation?

 

 

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Anil Lande
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vinod6
Tera Contributor
In response to Anil Lande

‎12-12-2023 01:25 AM

Hi Anil,

Which roles added in your ACL?

ItIL Role.

Are you testing with Admin user?

Yes, But result is same.

Is there any other ACL for the same operation?

I have to stop the same operations also

 

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Anil Lande
Kilo Patron
In response to vinod6

‎12-12-2023 01:33 AM

As you have admin override checkbox checked it will allow users having admin role to edit Work Notes in List view.

As you have added itil role in your ACl that means it will allow itil users to edit.

Impersonate any user who does not have itil role and test it.

 

Please appreciate the efforts of community contributors by marking appropriate response as correct answer and helpful, this may help other community users to follow correct solution in future.
Thanks
Anil Lande
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