Part 3 of the “Inside the AI SDLC at ServiceNow” Series Once a model has been trained and fine-tuned, it’s tempting to think the hard part is over. But at ServiceNow, a model isn’t ready for production until it’s been aligned with human preferences...
Welcome to the AI Center of Excellence team at ServiceNow! We are a team of dedicated AI Strategists and Architects focused on advancing the implementation and adoption of AI solutions for our customers. After multiple AI agent implementations, we'v...
With Now Assist CSM’s Resolution Notes Generation capability, agents can quickly generate resolution summary based on the current Case data from targeted input fields. When the CSM Case state is changed to Solution Proposed state, the system triggers...
Quick Overview This article answers frequently asked questions about ServiceNow's AI model providers. Learn how to optimize AI workflows by selecting the right model provider for your business needs, with built-in governance and simplified manage...
Video : https://www.youtube.com/watch?v=yAIKst-S88Y In this video, I walk you through a real pilot using ServiceNow Now Assist and Agentic Workflows inside the GRC/IRM module. We selected three high-effort use cases – regulatory alert handling, ris...
Dropped my new video : https://www.youtube.com/watch?v=HoifkkSjsE4&t=164s Unlock the power of ServiceNow Agentic Workflow to automatically resolve incidents end-to-end. My video will guide you through the full journey—from incident creation, catego...
As organizations accelerate their adoption of AI to improve productivity and service quality, safeguarding sensitive data has become a central priority. ServiceNow addresses this responsibility with a built-in privacy design embedded across the Now A...
My Video : https://www.youtube.com/watch?v=76VGKd9F_r8In this video, we take a real Indian banking use case — auto loan approvals — to show how AI project prioritization should be done. We compare traditional score-based methods (focused on impact, f...
AI Agent Studio allows developers to build AI Agents that execute tasks by orchestrating internal workflows and external integrations. This guide will use HRSD as an example and use the “Benefits Enrollment Retriever” AI Agent to explain where each c...
My Video : https://www.youtube.com/watch?v=G3OngzwNoFI In this video, we walk through a real Indian banking use case — fraud detection in auto loan applications — to explain how AI feasibility should be assessed. We compare the traditional ROI-driv...
My Video : https://www.youtube.com/watch?v=_-fspRV0Lkc&t=15sIn this video, we explain how ServiceNow AI Control Tower ensures data quality for AI models using a real Indian banking use case. Learn how both fairness and correctness of data are assesse...
This article captures key lessons learned from implementing Now Assist capabilities in a domain-separated ServiceNow environment. The implementation involved 2 internal - facing domains (ITSM Fulfiller skills & AI Search) and 5 customer - facing dom...
New version of this article can be found: here. Now Assist in AI Search is the next evolution of enterprise search from ServiceNow and was first announced on May 16, 2023. Building off the success and learnings from the limited access controlled ...
With the rise of enterprise AI, organizations often face a crucial decision: “Should we invest in ServiceNow’s Agentic AI or Microsoft’s Copilot Agents?” Both offer powerful capabilities—but serve very different needs. If you’re trying to determi...
In Part 1 of this series, we explored how ServiceNow rigorously scopes and evaluates AI models before any training begins—focusing on planning, feasibility testing, legal review, and requirement setting. This foundational work ensures we choose the ...
Introduction This article is part of a series from the AI Center of Excellence Team at ServiceNow. We’ve worked with many teams across different industries to help them roll out Now Assist for HR Service Delivery (HRSD). Even though every company...
AI Agents available for end-users in Now Assist in Virtual Agent. Now LLM as an orchestrator option. And more! The latest enhancements to AI Agents enables use in Now Assist in Virtual Agent for agentic self-service. AI Agents do not require a trig...
Note: This document has not been generated by AI, however the AI help is taken in formatting the article. Understanding AI Security in ServiceNow: A High-Level Overview I recognize this topic deserves extensive discussion beyond what a single post ...
Building AI experiences in Servicenow is exciting, but what about testing them? If you've evaluated custom AI skills without touching real data, you know that fake data is often not useful and real data is off-limits. This is where Synthetic Data com...
At ServiceNow, building enterprise-grade AI goes beyond choosing powerful models. It requires a structured, responsible, and repeatable process that translates research into solutions, minimizing costly workflow downtime and driving real-world busine...
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