With Now Assist Knowledge Management capability, specifically the KB Generation skill, agents can tap into generative AI to quickly create knowledge articles based on the current incident/case’s resolution data. This works great out of the box, ho...
Have you ever felt that pain of frustration when GenAI generates something wildly different from what you envisioned? You’re not alone. Crafting the right prompts can unlock the full potential of AI, transforming frustrating moments into seamless,...
Artificial Intelligence (AI) is reshaping industries and daily life, powering innovations from virtual assistants to medical diagnostics. For ServiceNow customers and developers, AI plays a vital role in automating workflows, enhancing decision-makin...
Now Assist is the label given to experiences powered by generative AI at ServiceNow. It empowers your agents/customers to get help, solve problems, and answer questions through a variety of new features documented below. Where should you start b...
Why Capturing Transactional Data Is Just as Important—If Not More—Than Historical Data for ServiceNow Now Assist One of the most common concerns customers express about ServiceNow’s Now Assist is the quality and volume of their data, particularly his...
Please note that this article is no longer valid as of Yokohama Patch 4+ due to the removal of the ability to connect directly with the Generative AI Controller. We instead suggest that custom generative AI functionality is created within Now Assist...
Now Assist ITSM's Resolution Notes Generation feature automates summary creation for resolved incidents. By extracting data from specific fields, it generates a concise summary that agents can review and edit. While this works seamlessly in standard ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For the similar topic of Now Assist, I have wri...
If you're relatively new to understanding the capabilities of Now Assist, or you just haven't had an opportunity to see it in action, check out this video. I recorded it with my friends at ServiceNow partner N2 Help & Solutions and during the webin...
Visit the Virtual Agent Community forum for more information on Now Assist in Virtual Agent Get started configuring Now Assist in Virtual Agent with - Follow the documentation for activating an assistant + enhanced chat here: Configuring assistants...
Hello Everyone, We've encountered an issue after installing Now Assist for Creator. The Code Generation feature does not appear as expected. We've reached out to ServiceNow for support and followed the guidance provided in the following link: (Inst...
As of Septemer, Xanadu EA (Patch 1) *New skills for Xanadu Now Assist skills list can also be found in our documentation: https://www.servicenow.com/docs/bundle/yokohama-intelligent-experiences/page/administer/now-assist-skills/concept/now-assist-s...
Hello Folks, Imagine a world where AI is so advanced it's indistinguishable from human intelligence. While this scenario might seem like science fiction, the reality is that we're rapidly approaching a future where AI plays a significant role in ou...
With AI and Generative AI making waves, ServiceNow introduces "Now Assist" to transform how we use the platform. This cutting-edge tool leverages AI to redefine your experience on how we engage with the platform. As you know, "Now Assist" is a grow...
At ServiceNow, we are committed to creating AI technology that is human-centered, inclusive, transparent, and accountable. One way we achieve this is through the use of model cards. But what exactly are model cards, and why are they crucial f...
In May and June, we released several innovative updates and features for Now Assist. To learn more and download the applications, please visit the ServiceNow Store. Now Assist Platform Dynamic Translation can now be used with Now Assist skills t...
In May we released version 25.1.0 of the Now Assist for Creator product suite. This release includes three new generative AI skills: Application generationPlaybook generationCatalog Item generation Enhancements for Flow generation, and LLM training...
Another month, another release! On February 22nd we released a set of updates for our suite of Now Assist products. Included in the updates are some highly requested features. This release will be available for those on at least Vancouver Patch 7. T...
Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, "Generative AI" or "Now Assist", without doubt the hype of this moment. If it's at Knowledge, World Forum, people posting content, Meetups, etcetera: Now Assis...
For those delving into the capabilities of Now Assist, you likely have questions that extend beyond just product features. Understanding how your data is handled, what security measures are in place, and how we address bias in our AI models are ...
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