In May 2025 we released version 4.0.3 of Now Assist Skill Kit. This version, available for those on at least the Xanadu Patch 9 & Yokohama Patch 3 versions, introduced a number of new features. Automated prompt optimization (APO) Automated prompt ...
Since our release of ServiceNow’s Generative AI solution, Now Assist, more and more of the customers I talk to are interested in applying AI to drive Intelligent Automation in the platform. Intelligent Automation combines the automated decision makin...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For similar topics I have written individual...
**This article was not written by AI. However AI was used to edit the content for clarity.** So you want to start with your AI journey, but everything seems overwhelming – you’re not sure where to start. Let me give you a quick overview of a step-b...
Hey folks. We've seen how to build assistive Agents using the Skill Kit, but how do we operationalize them? Its great to have a message popup on screen, but what if you want to update a field, create a record or kick off an Agent every morning at 7am...
Does anyone like writing Resolution notes? Should you write them to recap the issue? Should you write them formally as a message to the customer? The Universal Truth is no matter what you do, some of them are sub-standard. You know who you are, or...
AI Agents: Unlock autonomous productivity at scale with Now Assist and the Now Platform Agentic AI powered by large language models autonomously plans, reasons, and takes proactive actions. It has the ability to transform automation from pre-script...
For an overview on how you can protect sensitive data when using AI Agents and Now Assist, see this video: Q: Why is sensitive data masking important when using ServiceNow's generative AI products such as Now Assist and AI agents? A: In modern e...
Check out this latest AI Agent build, where we configure an Agent who can help managers identify opportunities and ensure a high degree of quality. Here is the prompt: ## Role You are the helpful assistant of an Incident Assignment Group manage...
Everyone wants to talk about AI Agents - but what are they really? In this video I go thru the live configuration of a new AI Agent to automate Change Management by writing backout plans for you. You can use this same approach to automatically genera...
With Now Assist Knowledge Management capability, specifically the KB Generation skill, agents can tap into generative AI to quickly create knowledge articles based on the current incident/case’s resolution data. This works great out of the box, ho...
Have you ever felt that pain of frustration when GenAI generates something wildly different from what you envisioned? You’re not alone. Crafting the right prompts can unlock the full potential of AI, transforming frustrating moments into seamless,...
Artificial Intelligence (AI) is reshaping industries and daily life, powering innovations from virtual assistants to medical diagnostics. For ServiceNow customers and developers, AI plays a vital role in automating workflows, enhancing decision-makin...
Why Capturing Transactional Data Is Just as Important—If Not More—Than Historical Data for ServiceNow Now Assist One of the most common concerns customers express about ServiceNow’s Now Assist is the quality and volume of their data, particularly his...
Please note that this article is no longer valid as of Yokohama Patch 4+ due to the removal of the ability to connect directly with the Generative AI Controller. We instead suggest that custom generative AI functionality is created within Now Assist...
Now Assist ITSM's Resolution Notes Generation feature automates summary creation for resolved incidents. By extracting data from specific fields, it generates a concise summary that agents can review and edit. While this works seamlessly in standard ...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For the similar topic of Now Assist, I have wri...
If you're relatively new to understanding the capabilities of Now Assist, or you just haven't had an opportunity to see it in action, check out this video. I recorded it with my friends at ServiceNow partner N2 Help & Solutions and during the webin...
Visit the Virtual Agent Community forum for more information on Otto for Virtual Agent Get started configuring Otto for Virtual Agent with - Follow the documentation for activating an assistant + enhanced chat here: Configuring assistants overview ...
Hello Everyone, We've encountered an issue after installing Now Assist for Creator. The Code Generation feature does not appear as expected. We've reached out to ServiceNow for support and followed the guidance provided in the following link: (Inst...
LisaLatour
Sarah G_
