My Video : https://www.youtube.com/watch?v=G3OngzwNoFI In this video, we walk through a real Indian banking use case — fraud detection in auto loan applications — to explain how AI feasibility should be assessed. We compare the traditional ROI-driv...
My Video : https://www.youtube.com/watch?v=_-fspRV0Lkc&t=15sIn this video, we explain how ServiceNow AI Control Tower ensures data quality for AI models using a real Indian banking use case. Learn how both fairness and correctness of data are assesse...
This article captures key lessons learned from implementing Now Assist capabilities in a domain-separated ServiceNow environment. The implementation involved 2 internal - facing domains (ITSM Fulfiller skills & AI Search) and 5 customer - facing dom...
New version of this article can be found: here. Now Assist in AI Search is the next evolution of enterprise search from ServiceNow and was first announced on May 16, 2023. Building off the success and learnings from the limited access controlled ...
With the rise of enterprise AI, organizations often face a crucial decision: “Should we invest in ServiceNow’s Agentic AI or Microsoft’s Copilot Agents?” Both offer powerful capabilities—but serve very different needs. If you’re trying to determi...
In Part 1 of this series, we explored how ServiceNow rigorously scopes and evaluates AI models before any training begins—focusing on planning, feasibility testing, legal review, and requirement setting. This foundational work ensures we choose the ...
Introduction This article is part of a series from the AI Center of Excellence Team at ServiceNow. We’ve worked with many teams across different industries to help them roll out Now Assist for HR Service Delivery (HRSD). Even though every company...
AI Agents available for end-users in Now Assist in Virtual Agent. Now LLM as an orchestrator option. And more! The latest enhancements to AI Agents enables use in Now Assist in Virtual Agent for agentic self-service. AI Agents do not require a trig...
Note: This document has not been generated by AI, however the AI help is taken in formatting the article. Understanding AI Security in ServiceNow: A High-Level Overview I recognize this topic deserves extensive discussion beyond what a single post ...
Building AI experiences in Servicenow is exciting, but what about testing them? If you've evaluated custom AI skills without touching real data, you know that fake data is often not useful and real data is off-limits. This is where Synthetic Data com...
At ServiceNow, building enterprise-grade AI goes beyond choosing powerful models. It requires a structured, responsible, and repeatable process that translates research into solutions, minimizing costly workflow downtime and driving real-world busine...
This article highlights some Best Practices around installing Now Assist related plugins and how to keep Now Assist capabilities up-to-date with upcoming ServiceNow family releases and patch upgrades. Refer to article Now Assist skills and plugins g...
Getting Ready for Now Assist / ServiceNow AI (*updated as per Australia Patch 2) Implementing Now Assist is a strategic move that can significantly uplift your organization's productivity and improve the engagement experience for your users and c...
AI is redefining what's possible for enterprises. The technology is undeniably powerful, but introducing it without appropriate controls creates a fundamental tension that threatens either to stall innovation or create unmanageable risk exposure. ...
I've been in the Enterprise Services space since 1998 - starting with Peregrine's ServiceCenter, then HP Service Manager, then over to ServiceNow. I worked in the Partner space before joining ServiceNow and I've implemented solutions for hundreds of ...
In May 2025 we released version 3.0.16 of Now Assist Data Kit. This version, available for those on at least the Xanadu Patch 9 & Yokohama Patch 3 versions, introduced a number of new features. No...
Note: This article has not been drafted by AI, however AI is leveraged for formatting purposes. So everyone would have searched some day or other used AI Search via portal, virtual agent or any other channel. However you would have ever given a tho...
In May 2025 we released version 4.0.3 of Now Assist Skill Kit. This version, available for those on at least the Xanadu Patch 9 & Yokohama Patch 3 versions, introduced a number of new features. Automated prompt optimization (APO) Automated prompt ...
Since our release of ServiceNow’s Generative AI solution, Now Assist, more and more of the customers I talk to are interested in applying AI to drive Intelligent Automation in the platform. Intelligent Automation combines the automated decision makin...
I recommend bookmarking this article so that you are automatically notified by email when changes are made by me.If you miss any content, please leave it as a comment and I will add it to this article. For similar topics I have written individual...
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