NLU service not available – Unable to create required intents in Virtual Agent Simulator lab

Hi Team, I am working on the Virtual Agent Simulator lab and facing an issue in the Create NLU Intents task. The system shows the error: Some features may not be available because the connection to NLU Service is not available. Due to this: --I canno...

need to display popup

Hi allI have a requirement to display popup message with Yes and No button in workspace view. I used the following code. i can able to see confirmation yes and No button. But label was not displaying. so, requesting someone assistance in this.  funct...

414 large url

I full frustrated, i faced this issue for the 2 days, still same error occurs during when i go for registration page. Please help me

Need to call selected records sysids in ui page

I have a requirement in ServiceNow Workspace list view.I created a Declarative Action as a list action, and from that action I am opening a UI Page using g_modal.showFrame(). The UI Page is displaying correctly in Workspace.Inside the UI Page, I have...

Now Assist Skill kit throwing error

Hi Everyone, I'm trying to customize Incident summarization but the issue is even without making any changes once I cloned the skill, when I tried to test it its responding with errorAlso the issue happens only in Sandbox instance, its working fine i...

Use DocIntel Extract information from documents Skill/ ServiceNow AI Lens to fill form in ec

Hi Community, I have a record producer 'Update Bank Details' for employees to update their bank details. I have given 'HR Workforce Admin' table for this record producer. Note that record producer variables are not present in HR Workforce table field...

Now Assist in MS Teams

Dear Community,we have integrated Now Assist with MS Teams. The user is able to open a case for itself, to update it, to upload attachments,... I would like to know if it's possible to have an ServiceNow agent which is able to push notifications to N...

Generative & Agentic AI Learning Path | ServiceNow

Hi Team,Hope you are doing good. I have to charter a plan to enable my workforce to upskill on ServiceNow Now Assist and its implementation. Can you share your experience , source of study , detailed plan or whatever best you can help so that on can ...

Now Assist Skills for Universal Request

I am trying to explore creating NOW Assist Skills for Universal request.Does Skill kit allow giving the input as the data from related list tied to the actual record.I would like the Custom skill for Universal request to read the incident/ RITM relat...

How to find license type ( Standard, professional, Enterprise, Proplus, EntPlus) of servicenow?

Now Assist

Hi,I have a custom Now Assist skill with a Record (incident) input. I added a script tool to retrieve an attachment from that incident, but context.getValue() always returns empty.What I tried:- context.getValue('incident') → empty- context.getValue(...

Need Guidance on Custom LLM Topic for CMDB Intelligent Search

Hi Community,I have a requirement to create a custom LLM‑powered topic in Virtual Agent (Now Assist) to improve the overall self‑service experience.The objective is to enable users to perform intelligent searches on CMDB data using natural language q...

Need to clear now assist chat bot chat without clicking on plus icon in the chat

i want to clear the previous chat in the now assist and start a fresh chat without clicking on the plus icon in the top right corner and not only that before executing our custom service can we configure system response is it possible

Creating a Knowledge Gap Detection AI Agent in AI Agent Studio

I'm working on the Zurich version and trying to build an AI Agent in AI Agent Studio to automate Knowledge Gap Detection. My goal is to have the agent analyze last week's resolved incidents, identify gaps, and draft articles from resolution notes usi...