Query regarding 'agent assist' in service operation workspace.

Does the Agent Assist feature in Service Operations Workspace, which was previously visible even before submitting an Incident, still exist after the Australia (AUS) upgrade?Currently, I can only see this feature after the Incident has been submitted...

AICT - Ai Control Tower Comes Into Action. Know Organization's Concerns of AI Usage.

 AICT -  control tower    Artificial Intelligence Control Tower (AICT) is a unified platform that manages, monitors, and optimizes AI technologies for a specific organization. It acts as a central dashboard that connects all AI systems to reduce reso...

Where are Now Assist pop-up messages stored ?

I want to know how to create, edit and disable popups like this which come through Now Assist. Please check below:Also, can anyone tell me how/ where is the above popup stored. Thank you !! 

NowAssist Skill returns sys_id instead of display values when called via MCP Tool

Hi everyone,I created a NowAssist Skill that summarizes Change Task records. When I call the this skill through an MCP (Model Context Protocol) Tool, all fields return the record's sys_id instead of the actual field values. What might be  the cause o...

I’m currently facing an issue with my ServiceNow lab instance

Migrate Topics to LLM - Now Assist in Virtual Agent

Hi, I have migrated few NLU based topics to LLM and captured the properties, topic flow & promotion to Now Assist for Virtual Agent in an update set. When I moved that update set to my testing instance, even though I have captured all the same way, f...

survey

here regarding survey the issue is we have updated the existing survey questions where the label has been chnaged fro 3 survey questions and there are saved inflight records means before the deployment of the chnages in qa we had saved survey questio...

NLU service not available – Unable to create required intents in Virtual Agent Simulator lab

Hi Team, I am working on the Virtual Agent Simulator lab and facing an issue in the Create NLU Intents task. The system shows the error: Some features may not be available because the connection to NLU Service is not available. Due to this: --I canno...

need to display popup

Hi allI have a requirement to display popup message with Yes and No button in workspace view. I used the following code. i can able to see confirmation yes and No button. But label was not displaying. so, requesting someone assistance in this.  funct...

414 large url

I full frustrated, i faced this issue for the 2 days, still same error occurs during when i go for registration page. Please help me

Need to call selected records sysids in ui page

I have a requirement in ServiceNow Workspace list view.I created a Declarative Action as a list action, and from that action I am opening a UI Page using g_modal.showFrame(). The UI Page is displaying correctly in Workspace.Inside the UI Page, I have...

Now Assist Skill kit throwing error

Hi Everyone, I'm trying to customize Incident summarization but the issue is even without making any changes once I cloned the skill, when I tried to test it its responding with errorAlso the issue happens only in Sandbox instance, its working fine i...

Use DocIntel Extract information from documents Skill/ ServiceNow AI Lens to fill form in ec

Hi Community, I have a record producer 'Update Bank Details' for employees to update their bank details. I have given 'HR Workforce Admin' table for this record producer. Note that record producer variables are not present in HR Workforce table field...

Now Assist in MS Teams

Dear Community,we have integrated Now Assist with MS Teams. The user is able to open a case for itself, to update it, to upload attachments,... I would like to know if it's possible to have an ServiceNow agent which is able to push notifications to N...