On prem Now Assist implementation
Hi, could someone please point me to a Comprehensive Resource List for on prem Now Assist Implementations? Thank you!
Forum Posts
Configured AI Search for Mobile but only show "Generating your personalized results" then disappears
Problem:I have configured AI Search for Now Mobile by following the documentation below, but when searching in 'Homepage Search - Catalog, Knowledge, People' in Now Mobile, it only shows "Generating your personalized results" with a spinner then disa...
AI Agent/Workflow Automated Evaluation - Error
We have a client POC instance with All Now assist, skills etc plugins activated. While testing the Automated Evaluation against the out of the box Agentic workflow - "Manage alerts autonomously", getting below error at the final stage when clicked o...
MCP Server Console — POC/evaluation options
Hi all — I'm evaluating the native MCP Server Console (sn_mcp_server) for exposing ServiceNow capabilities to an external, third-party MCP client (machine-to-machine). Looking for authoritative answers before provisioning anything.1. Evaluation / lic...
Generate KB Article Skill O/P Mapping
Hi Team, We activated KB Generation Skill and are currently trying to map the content generated by Generate KB Article skill onto the KCS Article Template fields. We have a couple of additional fields on the template, which are not getting auto - set...
Is it possible to use AI Search in Now Assist VA to search on Case table?
Hi,I'm trying to understand whether my use case is supported by AI Search in Now Assist Virtual Agent.My goal is to enable external portal users to search for Case records via the Virtual Agent using natural language.Examples: Find case CSXXXXXXX, Se...
Now Assist for ITSM Skill Question
We've installed Now Assist for ITSM plugins and OOB enabled some skills. One of them was 'Incident Summarization' but the OOB 'Choose Input Base Table' defaults to 'Incident' but our base 'incident' table was extended to allow multi service desk supp...
Now Assist Skill Kit can read Incident fields, but not Case fields
I am creating a custom prompt in Now Assist Skill Kit.On the NASK prompt test screen, Incident fields such as short_description can be referenced correctly. However, for Case (sn_customerservice_case), sysId and tableName are available, but fields su...
Enhanced Chat branding questions and concerns
I've been tasked with setting up the new Now Assist for Virtual Agent. I've gotten it going but I've run into an issue branding the chat window and I can't seem to find a solution that works. These are the areas I've tried to do the work based on my...
Resolved! NowAssist token consumption in MCP Server (OOTB)
Hi Folks, I am use MCP Server from ServiceNow Out of box and inside it I use REST API tools then will I still be charged Now Assist tokens for this setup?My understanding is that it shouldn't be charged.
Incompatible auth server: does not support dynamic client registration
I am using ServiceNow Out of the box Quickstart MCP server I'm trying to connect Claude Desktop to a ServiceNow MCP server using mcp-remote. I have a pre-registered OAuth client (client-id and client-secret provided by ServiceNow). Despite passing th...
Knowledge article redirecting from Portal
Hi all, I am facing this issue where if i click on an hyperlink of an knowledge article which is present in a knowledge article, Sample url (https://pdi.service-now.com/tech?id=kb_article&sysparm_article=KB0011758) article in portal, It is getting re...
AI control tower
Generative AI ControllerHello everyone, how is it going?I'm pretty new around here in the ServiceNow ecosystem, but I've been keeping a close eye on the AI world. Recently on LinkedIn, I came across some content about agent orchestration/control with...
Role of metas in conversational catalog discovery within Virtual Agents
Hey!I want to know whether the metas within catalog items influence their discovery during conversational catalog ordering within Virtual Agents. Say a catalog item is conversational, will me typing out queries containing metas boost their discovery ...
Resolved! NowAssist Chatbot pro and cons
Hi all, The scope of my post is to get as many info as possibile regarding the Now Assist Virtual Agent (chatbot) in order to be able to present it to a client and make it clear. I'm struggling to get specific info related to the chatbot from the doc...