First, I've already used some methods to try and manipulate the situation, such as vaSystem.getClosingMessage() or vaSystem.endConversation() or vaSystem.switchTopicByName("Now Assist - Closing"), but no success so far. My goal is to end the conversa...
Hey community,I'm building a "Flag AI Answer as Incorrect" workflow on Zurich using Virtual Agent + Now Assist, and I've run into a routing/NLU issue I'd love some input on.What the workflow does User interacts with VA via the Get Help topicGet Help ...
Hi!When I tried to use this functionality, the category is not updated, and the incident work notes are updated with some steps instead. Is this the expected default behavior? I was expecting a response similar to: “Recommended incident (INC0868900) ...
Hi All, We are having issues with the Triage and Categorize incident Agentic workflow, as the subject suggest After a successful run the now assist AI provide suggestions for category and subcategory but does not update the fields it adds work notes,...
Hi Community,I have a custom field called Pending Reason [u_pending_reason]. On the standard incident form, this field correctly becomes mandatory whenever the state is changed to Pending.However, when changing the state to Pending inside the Major I...
Hello, Where and how I can access to this dashboard? It's not very clear in SN docs. I activated and configured this Now Assist skill, but I don't know how to access it. Best regards, Nenad
Building Custom Now Assist Skills in ServiceNow? Token Limits Are Your Hidden Bottleneck. Perfect prompt engineering means nothing if your responses are getting truncated. While implementing custom Now Assist Skill Kit solutions, I kept hitting the s...
Hi,I am configuring Email recommendation skill for CSM and I started without using the relevant KB in input.Is it possible to obtain efficient results without using KB?At a second stage i want to add the relevant KB to improve my skill, how can i imp...
Hello, @Sunil2021 , @Jim Poisson ,I am not able to receive my OTP emails while I try to login to the ServiceNow University and I asked the support through SSO. It asked my username and password and then it is not resolving my issue and showing "I'm...
Hello, I am not able to receive my OTP emails while I try to login to the ServiceNow University and I asked the support through SSO. It asked my username and then it is not resolving my issue and showing "I'm having technical issues and won't be a...
Hi Everyone,We’re actively hiring experienced ServiceNow Developers for exciting opportunities in Hyderabad!If you have strong hands-on expertise in UI Builder and Process Automation Designer (PAD), along with a passion for exploring next-gen AI capa...
Hi,I need to implement the CSM Now Assist skill for the ‘Email Recommendation’. What configuration options are available? Which inputs should I use to maximise the skill’s effectiveness? What steps should I follow to get the most out of the recommend...
ServiceNow has released the entire platform documentation for AI systems. What is the use of it? this is what people say "One of the biggest hurdles when using AI to help develop on the ServiceNow platform is that AI often rely on outdated training d...
While running automated testing for the Agentic Workflow to assess the quality of a Change Request, the result is shown as “Do Not Deploy.”For the metrics:Tool Calling Correctness is rated as Excellent with a score of 100%Tool Choice Accuracy is rate...
Hi Community,I am currently exploring the AI Specialist functionality in my ServiceNow PDI and trying to configure it properly.However, I could not find any official documentation clearly mentioning all the required plugins, dependencies, application...