Hi everyone,I recently completed my CSA and CAD certifications.My next goal is to earn the CIS – Data Foundations certification, as it is now a prerequisite for CIS – ITSM, which is one of the certifications I'm working toward in my ServiceNow learni...
As AI spreads across ITSM, HRSD, CSM, and custom GenAI apps, a new problem shows up fast, nobody can say for certain how many AI agents and models are actually running, who owns them, or whether they're safe. ServiceNow built AI Control Tower to clos...
Hi Community,I'm working on an AI Agent built in AI Agent Studio that handles catalog requests on behalf of users. The agent uses two separate tools:A tool to create a Request (sc_request), which creates the request and returns the sys_id.A tool to c...
As PO for knowledge management I request to activate the Now Assist Summery for knowledge in the Service Operational Workspace.This is the requirement and i just want to know whether knowledge summarization is available or not in the servicenow and ...
Hi team, Unable to install Build agent in my personal PDI(Build name: Zurich). Please check below screens for errors.1. When try to create custom app using build agen throwing below error. 2. Plugin is not available for developer PDI
Hi Team,We have integrated Servicenow Virtual Agent with microsoft teams long back.Currently whenever a user requests a catalog item or performs an action from the virtual agent in Teams, the conversation redirects the user to Service Portal/Employee...
We recently enabled Now Assist for our fulfillers and, overall, many of the core capabilities are working as advertised. Features such as record summarization, content generation, and email generation have generally been well received by our teams. W...
Hi All , I would like to have Now Assist been enabled in my Infra . Wish to check the pricing cost behind this . Can any one help me in regards to this .
When creating and testing a new Virtual Agent in Now Assist in Virtual Agent, an error message is returned: "Sorry, there was a problem on my side trying to complete this request. Try asking again later.."Could you please let us know the cause of thi...
Hi ,I have configured AI search Assist which adds "AI Search Genius Results" widget to a record producer field. The results are only displayed when I click on a blank space after entering the search input. Ideally, I want the results to appear instan...
Dear all,I am setting up a twilio integration voice agent with Servicenow and comes to a wierds point where I could not find any doc which explain.In my Assistant designer I have created authentication based on article below :https://www.servicenow.c...
Hi Team,I’m currently trying to integrate Virtual Agent with Now Assist in Microsoft Teams by following this blog:https://www.servicenow.com/community/ceg-ai-coe-articles/now-assist-in-virtual-agent-on-microsoft-teams/ta-p/3542389I was able to comple...
Description:As an Employee, I want to search for and request items from both the HR and IT Service Catalogs through an MS Teams chat so that I can easily submit requests without navigating complex portal menus. Acceptance Criteria: AC1:Given I am in ...
In AI Agent Studio I see out-of-the-box triggers using the condition state CHANGESTO,but the CHANGESTO operator is not available in the condition builder. How are OOB triggers handling this condition and is CHANGESTO officially supported in Agent Stu...
Hi Everyone , I need to hide these process messages when triggering AI agent in now assistI've tried to change the prompt, role, descriptions and list of steps.But it still shows is there a way we can hide these process messages I am trying to create...
