Short Description: ITSM Now Assist - Implement Now Assist for AI Search (Conversational QA)Description: Background (The "Why") Traditional AI Search returns a list of links that users must click through to find an answer. By implementing Now Assist f...
Hi ServiceNow Community,I’m building a Now Assist Custom Skill that uses Predictive Intelligence (Workflow Classification) to auto‑predict the Priority field on GRC Issues (sn_grc_issue).Everything appears correctly configured but the tool is returni...
Hi Team,Can anyone help me to check feasibility of disabling the thumps up and down icon as per reference image below
Most teams enable Now Assist and move on. Few actually check what data ends up in the AI prompt. It reads from live records to build summaries and responses. But it doesn't filter what's in those records first. HR cases, health-related notes, persona...
Hello,Where can I disable this alert? I don't see anything related to it in Client Scripts or anywhere else. We are using CSM/FSM Configurable Workspace.Regards,-J
1. Which LLM AI agents use? It is the same LLM always or does it vary?2. Can we configure specific AI agent to use a specific LLM?
I want to know the list of plugins needed for implementing now assist in client instance for ITSM and virtual Agent.Thanks in Advance
Dear all, I have follow most of all training course relative to Now AI and depend module.But one of them which is not really cover , or at the surface level, is the AI control tower.Is there some on demand free training on this module with labs in or...
Hi All, Has anyone created an agent or used NowAssist in a pre CAB check for quality and highlighting any potential issues. I have seen a product on the apps store called Change Guard but can't find a lot of info in terms of usage
I can't use the NowAssist chat skills.When I activate the skills and try to use them, the following happens: ● Chat summarization: "Unable to summarize chat. Now Assist isn't set up to process this request." is displayed.● Chat recommendation: The ic...
Hi everyone,According to the MCP Server Console documentation, only a subset of Now Assist skills can be used as MCP tools. The documentation states:MCP Server Console comes with two preconfigured tools:• Case summarization• Incident summarizationAdd...
HiWe have an issue with Now Assist Creator. When a user opens a code editor and uses Now Assist to generate code, the popup opens correctly and accepts the prompt, but code generation fails with an "Internal error. Please try again." message.Any help...
This is not a PDI.I am trying to Turn On Now Assist but I am unable to do so. I have installed Now Assist for ITSM, Now Assist for CMDB and Now Assist for Creator plugins already. What should i do now?
On the main homepage as a admin I can see "workspaces" menu item but as sn_customerservice_agent or sn_customerservice_customer" I can't see this icon. what can be the issue?I check "ux_route" type ACL as well specific user role, everything is fine
Hi ,On sow workspace the summarise button is visible for admin user but not able to for non admin userHow can i make it available for non adminPlease refer the screenshot
