Hi Community,We recently implemented Now Assist for Virtual Agent in our ServiceNow instance, and our users have started using it.However, some users have expressed concerns that the assistant does not seem to improve over time. They feel that it pro...
Hi, We have installed all the required plugins now assist virtual agent. Enabled in ESC PortalI have created the topic in Virtual Designer as LLM model type name as 'Outlook Issue-Auto Remediation-Nexthink'. Example: Whenever user types outlook slow ...
Hi,I am trying to configure the Datadog MCP Server in ServiceNow. The MCP server does not use a traditional authentication mechanism; however, it requires DD_API_KEY and DD_APPLICATION_KEY to be passed as headers in order to fetch the available tools...
Hi Everyone,I would like to understand whether ServiceNow provides any out-of-the-box (OOB) document summarization skill using Generative AI.Use case:When a user attaches a document (PDF/Word, etc.) to a record, I want to display a “Summarize Documen...
Hello Team, I have a use-case where my customer receives email attachments in multiple formats excel, PDF, images. These document type can come in one email and hence the objective is to extract the details of the attachment and then match it against...
Hi All, I'm looking for guidance and real-world experience from anyone who has tackled something similar with Now Assist / Document Intelligence. What we're trying to doWe have HR policy documents authored in Word (.docx) and we want to turn them int...
Whenever I execute a feature of Now Assist this error comes into the logs: "No active model request transformer found for configuration: llm_generic_large_v2." The process is able to proceed accordingly. However despite that, the error still appears.
Hello Community,I’m currently evaluating the OOTB agentic workflows for HRSD, specifically:Predict and TransferResolve Non‑Critical HR CasesResolve Critical HR CasesIn the ServiceNow Community YouTube demo videos, these workflows function as expected...
Hi all I'd like to have a custom skill shown in the Now Assist Panel as a button, just like the other OOTB skills are shown.I already selected the "Now Assist Panel" checkbox in the Skill's "Deployment Settings" from Now Assist Skill Kit. Also, from ...
Hi, could someone please point me to a Comprehensive Resource List for on prem Now Assist Implementations? Thank you!
Problem:I have configured AI Search for Now Mobile by following the documentation below, but when searching in 'Homepage Search - Catalog, Knowledge, People' in Now Mobile, it only shows "Generating your personalized results" with a spinner then disa...
Hi all — I'm evaluating the native MCP Server Console (sn_mcp_server) for exposing ServiceNow capabilities to an external, third-party MCP client (machine-to-machine). Looking for authoritative answers before provisioning anything.1. Evaluation / lic...
Hi Team, We activated KB Generation Skill and are currently trying to map the content generated by Generate KB Article skill onto the KCS Article Template fields. We have a couple of additional fields on the template, which are not getting auto - set...
Hi,I'm trying to understand whether my use case is supported by AI Search in Now Assist Virtual Agent.My goal is to enable external portal users to search for Case records via the Virtual Agent using natural language.Examples: Find case CSXXXXXXX, Se...
