Hello! We're working on implementation for our first component of GenAI on our service portal. We are using the Multi-content genius response result, if that matters. When a response is generated, the sparkle text says "Answer generated by Now Assist...
Hello, I'm trying to execute a Now Assist OOB Skill "Case summarization (Supporting skill: Record Summarization)". Its for HR cases. I have all the roles required to work on the Now Assist skills. When I open the skill in Skill kit, and run the test,...
Is it possible to call ServiceNow's VA with Copilot if I only allow "Allow apps and agents built by your organization"?I would like to know which one should be allowed at least.
hi all,we just went to Australia, even thou this probably is not related to version.Now, i have created Skill with NASK.It has prompt finalized, published, tested in NASK and seems to be quite ok.Skill has one TOOL - rag retrieval - looks for KB arti...
Hello dear community, I'm developing a custom now assist skill where it gets fed by inputs in the format of JSON Array.While getting the response, the result output gets sliced down in random way, so for the same input, it will get sliced in differen...
ServiceNow says "Azure OpenAI is recommended for Now Assist for IRM agentic workflows" - tell me how to choose "Azure OpenAI" vs "any other AI model" for IRM agentic? where in that is that option of choosing the AI model in IRM Agentic workflows?
Hi Team, I got a requirement where I need to provide the ability to users summarize Procurement case in the user's preffered language using Now Assist. I don't find any related community articles related to this to achieve this functionality, could s...
I would like to edit the existing buttons shown in the attached screen shot ( in red box) in the Now Assist Panel and be able to add new buttons with new skills. Please shed some light with some articles, videos links etc. Much appreciate it.
Hi AllI am not able to see the report data in Now Assist Guardian. However, I have already activated both Offensive Content and Prompt Injection, but the data is still not visible. Could you please let me know what steps I need to take to make the re...
I am working on a custom workspace 1.The list page is loading for admin profile 2.But it is not loading for non admin or it giving the access issue Screenshot :
Hi,I am using Virtual agent with Now Assist and trying to close the chat, but still it's asking the same question again and again i.e, All done! Is there anything else I can help you with?Please see the attached screenshot for reference and let me ho...
Hi , I forgot to add the roles in custom workspace , i want to add it now How can to achive this
Can't display this listCannot set property "has_access_to_skill" of null to "false" why i am getting this error in PA dashboard the data was loading till yesterday but today i got this error any one has any idea
Hello, I have been working on an AI Agent to classify RITMs baded on their description and short description. The input of AI agent is RITM number and AI agent basically searches for some of the keywords in the description and short description and r...
Hi everyone!I installed Now Assist in a development instance and activated Now Assist in Virtual Agent (Default) to use it in the Employee Center portal.However, when I test it in the portal, the responses are not valid or consistent. In some cases, ...
